Tokuc Group is committed to providing outstanding hospitality and creating memorable experiences for every guest. As a Night Auditor, you will play a vital role in maintaining our high standards of service and operational efficiency during the overnight hours, ensuring a smooth experience for our guests and accurate financial records for our hotel.
Night Auditors must have a detail orientated work style, and a positive personality with a desire to deliver outstanding customer service to our guests.
Responsibilities include, but are not limited to:
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Check-in’s, check-out’s and handling all guest registrations
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Making and modifying reservations
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Hotel Operator and concierge related duties
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Collect payments, posting charges to guest accounts, cash and debit transactions, direct billing, maintaining a float, cashing out at end of shift,
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Knowledge of hotel property and surrounding area
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Respond to guest complaints, requests and emergencies and act as necessary.
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Serve as the evening steward of the property by monitoring security cameras, hallways, and entranceways to help ensure guest safety and property security.
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Assist with set-up of continental breakfast and/or beverage stations, if applicable.
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Responsible for running the audit and preparing necessary financial reports
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Prepare necessary paperwork for next business day.
Qualifications and Experience:
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Previous working experience with Opera computer system preferred
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Degree/Diploma in Hospitality Management, Marketing Sales or a related discipline is a strong asset
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Must have Opera operating system knowledge
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Previous experience in a customer service position
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Ability to work with minimal supervision
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Exceptional computer skills
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Strong communication skills between guests, management and co-workers
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Must be able to work weekdays, weekends and holidays.
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Strong written and verbal communication skills
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Proven ability in multi-tasking, organization, working under pressure, meeting tight deadlines, working in fast paced environment with strong attention to details
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Exceptional conflict resolution skills in order to effectively deal with internal and external customers.
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as requested by the company.
If you are a detail-oriented, dedicated individual passionate about hospitality and ready to ensure our guests have a safe and pleasant stay, we encourage you to apply and become a valued member of the Tokuc Group team.
We are open to all qualified candidates and encourage a diverse range of applicants to bring their unique perspectives to our team. We are an equal opportunity employer. If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows:
The Tokuc Group does not use AI as part of the recruitment process.
This posting is open for an existing vacancy.
We wish to thank all applicants for their interest in a career with us. Only those selected for an interview will be contacted.
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