Intermediate IT Support Technician
Aura Advanced Technologies Inc.
Calgary, AB
About Us
Aura Advanced Technologies has been delivering managed IT services, cybersecurity, cloud hosting and private data center solutions to businesses across Western Canada for over 30 years.
We believe in building long-term relationships with our clients by providing exceptional service, technical excellence, and honest advice. We are looking for an Intermediate IT Technician who enjoys solving problems, learning new technologies, and delivering an outstanding customer experience.
Position Summary
This position is ideal for someone with 3-7 years of IT experience who is comfortable working independently while knowing when to escalate complex issues.
You will work with a variety of technologies including Microsoft 365, Windows Server, networking, virtualization, cybersecurity, cloud services, and desktop support.
Every day is different.
Responsibilities
- Provide remote and onsite technical support
- Install and configure Windows desktops and servers
- Support Microsoft 365 environments
- Troubleshoot networking issues
- Manage Active Directory and Entra ID
- Deploy and support firewalls, switches and wireless networks
- Maintain documentation
- Perform backup monitoring and disaster recovery testing
- Support virtualization environments
- Assist with cybersecurity initiatives
- Participate in after-hours support rotation (when scheduled)
- Work directly with clients in a professional manner
Required Skills
- 3+ years IT experience
- Strong Windows 10/11 knowledge
- Windows Server administration
- Microsoft 365 administration
- Active Directory
- TCP/IP networking
- VPN configuration
- Microsoft Exchange Online
- Basic PowerShell
- Hardware troubleshooting
- Excellent communication skills
- Valid driver's license
Nice to Have
Experience with:
- Hyper-V
- VMware
- Cisco
- Fortinet
- Sophos
- Datto
- Veeam
- Azure
- Microsoft Intune
- RMM platforms
- Cybersecurity tools
- VoIP systems
What We Are Looking For
The right person:
- Loves solving problems
- Takes ownership
- Documents their work
- Has excellent customer service skills
- Is organized
- Wants to continue learning
- Can work independently
- Works well as part of a small team
We value integrity, professionalism, and a positive attitude as much as technical ability.
Compensation
- Competitive salary based on experience
- Training opportunities
- Professional development
- Mileage reimbursement for client visits
- Flexible work environment
- Opportunity for advancement
Job Type: Full-time
Pay: $72,000.00-$85,000.00 per year
Benefits:
- Casual dress
- Extended health care
- Paid time off
Flexible language requirement:
Ability to commute/relocate:
- Calgary, AB T3C 0J8: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (preferred)
Experience:
- help desk: 3 years (required)
Work Location: In person
