What We Are Looking For:
- A people-person, someone who enjoys enlightening the experience of our customers who are worried about their electronics;
- Knowledge and passion for the tech industry, or at least someone who appreciates it;
- Someone with an entrepreneurial spirit who can see the big picture and wants to contribute to a fast-paced and expanding company;
- Someone with dedication and a hardworking nature; and
- Someone with a willingness to learn the skills to repair, communicate and make a difference in someone’s day!
What Will You Do:
- Diagnose, troubleshoot and repair devices
- Provide recommendations for problem resolution
- Explain complex technical issues to customers in a non-technical, simple to understand manner
- Provide repair and replacement estimates to customers
- Greet customers in a friendly manner and maintain a positive work environment
- Answer phone calls to the store with a professional, courteous and friendly manner
- Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
- Keep track of all devices and inventory while safeguarding all store stock
- Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
- Maintain the cleanliness and professional appearance of the store
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of - personnel so classified, and they may change at any time.
What We Offer:
- $18/hour; annual salary increases pending positive performance reviews;
- Opportunity for internal career growth; and
- Development and coaching opportunities to build on technical skills and knowledge.
Basic Qualifications:
- Minimum 1 year experience repairing cell phones
- Outstanding customer service skills
- Excellent technical, problem solving, and analytical skills
- Exceptional organizational skills
- Strong written and oral communication skills
- Proficient in Microsoft Office
- Work well in team environment
- Ability to work flexible hours, including weekends
Preferred Qualifications
- Experience working on phones, computers and tablets
- A+ Certification
- Apple Certified Macintosh Technician (ACMT)
- Experience repairing electronics, smartphones, PC/MACs, and game consoles
- Technical degree or certification in Electronics or Consumer Electronics
- Previous experience working at retail electronics store
Job Types: Full-time, Part-time
Part-time hours: 20 per week
Pay: Up to $18.00 per hour
Benefits:
- Flexible schedule
- Store discount
Work Location: In person
