Cyclone Manufacturing (A Mubea Aviation Company) is a vertically integrated full-service provider of 3-5 axis machining, sheet metal fabrication, tube bending, welding and minor sub-assemblies of aerospace structural components to the largest aerospace companies such as Boeing, AIDC, Bombardier, Embraer, FACC, GE, IAI, Liebherr, Lockheed Martin, MHI, SAAB, Stelia, Spirit AeroSystems and Triumph Aerostructures. Our surface treatment and controlled processes are approved by the major OEMs such as Airbus, Boeing, Bombardier, Embraer, IAI and Lockheed Martin.
Cyclone is a privately owned company with over 750 highly skilled employees housed within six state-of-the-art facilities totaling 450,000 square feet in both Canada and Poland.
Job Summary
We are seeking an experienced Senior IT Administrator serves as the organization's highest-level technical escalation point, responsible for the stability, security, and performance of enterprise IT infrastructure and business-critical systems. Operating within a demanding manufacturing and aviation environment, this role bridges IT and Operational Technology (OT), partnering with production, finance, and operations teams to ensure seamless system availability across all shifts.
The successful candidate brings deep expertise in Windows server environments, virtualization and network architecture, combined with the communication skills to translate complex technical challenges into actionable business solutions
Key Responsibilities:
1. Advanced Technical Support (L3 Escalation)
- Serve as the final escalation point for complex infrastructure.
- Lead root cause analysis (RCA) and implement durable, long-term remediation strategies
- Develop and maintain runbooks, escalation procedures, and post-incident review documentation.
2. IT Infrastructure Administration
- Administer Windows Server Environment, Active Directory (AD), and the full Microsoft 365 ecosystem
- Deploy and manage Hyper-V virtual machines, physical servers, RAID storage arrays, and NAS systems
- Oversee user lifecycle management: account provisioning, role-based access controls, and deprovisioning
- Monitor system health, availability, and capacity; respond proactively to alerts and performance trends
- Execute patch management cycles and endpoint protection strategies across all managed assets
- Maintain and test backup processes and disaster recovery (DR) plans to meet defined RTO/RPO targets
- Administer VPN, remote access solutions, and site-to-site network connectivity
3. Network Administration
- Design, configure, and maintain LAN/WAN infrastructure including VLANs, routing, switching, and firewall rule sets
- Collaborate with security teams to enforce network segmentation, access control policies, and compliance requirements
4. ERP System Administration
- Administer and support the organization's ERP platform (SAP, Microsoft D365, AX 2012 etc.)
- Manage ERP user roles and permission structures.
5. IT/OT Coordination & Manufacturing Support
- Act as the IT liaison for operational technology systems at the intersection of shopfloor and enterprise environments
- Support production-critical systems and ensure minimal disruption to manufacturing and aviation operations
- Generate operational, compliance, and management reports to inform leadership decision-making
6. Vendor, Documentation & Compliance
- Manage vendor relationships for hardware, software licenses, and third-party service contracts
- Maintain accurate IT documentation: network diagrams, system configurations, SOPs, and change records
- Support internal and external audits with evidence collection and control documentation
Required Qualifications
- Diploma or bachelor’s degree in information technology, Computer Science, or a related technical discipline
- 6–8 years of progressive IT support and systems administration experience
- 6–8 years hands-on experience deploying and administering physical servers, Hyper-V virtual environments, RAID storage, and NAS systems
Certifications (Preferred)
- ITIL Foundation — IT Service Management best practices
- Microsoft Certified: Azure Administrator / Windows Server Hybrid Administrator
- Cisco CCNA or equivalent networking credential
Core Competencies
Competency Area and What We're Looking For
- L3 Troubleshooting-Advanced fault isolation across servers, endpoints, networks, and ERP layers; structured RCA methodology
- Infrastructure & Virtualization-Windows Server, Active Directory, Hyper-V, physical server deployment, RAID, NAS
- Networking-VLANs, routing, switching, firewall management, high-availability design, VPN
- ERP Administration-SAP / D365 / AX 2012 user management, access controls, workflow support
- Security & Compliance-Patch management, endpoint protection, access governance, audit readiness (ITAR, NIST, ISO)
- Stakeholder Communication-Ability to translate technical issues to business audiences; collaborate across IT, Operations, and Finance
- 24/7 Operational Mindset-Comfortable with on-call responsibilities and critical incident response in shift-oriented environments
- Documentation-Accurate, up-to-date runbooks, network diagrams, SOPs, and change records
Job Types: Full-time, Permanent
Pay: $32.00-$35.00 per hour
Benefits:
- Dental care
- On-site parking
- RRSP match
Application question(s):
- What is your current work authorization status in Canada?
Please note that, due to Controlled Goods Program requirements, only Canadian citizens and permanent residents are eligible for employment consideration
Work Location: In person
