Job Overview
Precision Motor Worx is seeking a professional and customer-focused Service Advisor to join our team. The Service Advisor acts as the primary point of contact for customers needing vehicle maintenance, repairs and inspections, ensuring a seamless experience from check-in to vehicle pickup. This role requires a strong understanding of automotive systems, excellent communication skills, and a commitment to delivering exceptional customer service. The ideal candidate will have dealership or mechanic experience, along with mechanical knowledge, to effectively assess customer needs and recommend appropriate services.
Duties
- Greet customers warmly and professionally upon arrival, establishing rapport and trust
- Listen carefully to customer concerns and accurately document vehicle issues
- Communicate repair recommendations clearly, explaining necessary services and options
- Upsell additional maintenance or repair services based on vehicle needs and customer preferences
- Coordinate with technicians to prioritize repairs and ensure timely completion of work
- Handle cash transactions accurately and process payments efficiently
- Maintain detailed records of service orders, repairs performed, and customer interactions
- Follow up with customers post-service to ensure satisfaction and address any concerns
- Assist with management of parts and supplies as needed
- Promote services, specials, and maintenance packages to enhance sales opportunities
Experience
- Prior experience in a dealership or automotive repair environment is highly preferred
- Mechanical knowledge of vehicle systems is essential for understanding repair needs and explaining services to customers
- Strong background in customer service, with the ability to communicate effectively and professionally
- Sales experience, including upselling techniques, is a plus
- Familiarity with cash handling procedures ensures accurate transactions
- Previous experience working with automotive repair processes enhances efficiency in this role
- Previous experience with Protractor will be considered an asset
- Working knowledge of Microsoft 365 and Google Suite will also be considered an asset
This position offers an engaging opportunity for individuals passionate about the automotive industry who excel in customer interaction and sales. Candidates should possess a proactive attitude, attention to detail, and a desire to provide outstanding service in a fast-paced environment.
Job Types: Full-time, Part-time, Permanent
Pay: $20.00-$25.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Casual dress
- On-site parking
- Store discount
Ability to commute/relocate:
- Red Deer, AB: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Administration and Service Advisor: 2 years (preferred)
Language:
- fluent english, write and understand englisg (required)
Licence/Certification:
- Class 5 Licence with a clean driver's abstract (required)
Willingness to travel:
Work Location: In person
