Ram Mechanical plumbing and heating specialists have been providing quality workmanship since 1984. Ram Mechanical Inc. is an indigenous-owned business.
Honesty, integrity, and professionalism are words we live by. Ram Mechanical offers a wide range of mechanical and plumbing services for Edmonton and Fort McMurray regarding residential, commercial, industrial, and institutional clients.
We are COR certified and are proud to be partners and champions of safety. All of Ram’s plumbing, heating, and gas fitting work is done in accordance with manufacturer specifications and meet or exceed local, provincial, and national building codes. Our plumbers are Alberta-certified journeymen, and our apprentices are registered. All of our plumbing and heating technicians are experts in troubleshooting, best practices, and maintenance.
We are currently seeking a Dispatcher - Service who thrives in a fast-paced environment and is passionate about planning, communication, and helping a team run smoothly. The Dispatcher role plays a crucial part in daily operations, coordinating schedules for our field technicians, ensuring timely responses to service calls, and maintaining clear communication with both clients and crew members. This role requires excellent organization, problem-solving, and multitasking skills.
Key Responsibilities:
- Use dispatch software to manage schedules and track technicians – ServiceTitan.
- Answer phones; create and schedule jobs in ServiceTitan to job sites based on priority and availability.
- Manage small scale jobs and projects.
- Monitor job progress and provide updates to customers and management.
- Respond to customer inquiries and service requests in a professional manner.
- Maintain accurate records of service calls, work orders, and technician hours.
- Issue purchase orders to technicians.
- Assist with the onboarding of new hires.
- Schedule deliveries.
- Liaise with operations and service managers to ensure smooth workflow.
- Provide safety documentation to various clients and organizations.
- Participates in monthly safety meetings.
- Provide other administrative, dispatch and operational support as required.
Qualifications:
- Minimum 2+ years of experience in a dispatching, scheduling, or coordination role (preferably in trades, HVAC, plumbing, or mechanical services)
- Experience with using ServiceTitan or similar operating system, intermediate Excel, and keyboarding skills.
- Excellent communication and organizational skills with attention to detail being top priorities.
- Work equally well independently and within the team.
- Knowledge of the Edmonton area is a strong asset.
- Customer service experience is an asset.
- Ability to multitask and remain calm under pressure.
Job Type: Full-time
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
Work Location: In person
