Strong work ethic. Strategic thinker. Team player. Thrive independently.
Does this sound like you? If so, this position may be for you.
The Armour Group Limited is one of the leading property development and management companies in Atlantic
Canada. With its dedicated team of professionals, The Armour Group Limited continues a proud history of creating
a sense of place in Nova Scotia – carefully designing, developing, constructing and operating some of our region’s
most iconic buildings, including the Queen’s Marque District, Westway Park, Park Place Centre, and Founder
Square. With more than 50 years of history locally, this family-owned firm remains committed to a principled
approach to development, ensuring that our buildings are environmentally sustainable and integrated into the
communities they serve. If you share our values and would like to work with skilled professionals, Armour is
presently seeking a Community Manager to join our local team at our HRM locations.
We are currently seeking a Community Manager to join our team and support our Modspace coworking
portfolio across the Halifax Regional Municipality (with occasional support at additional properties across
Nova Scotia and New Brunswick).
Reporting to the General Manager (GM), the Community Manager (CM) is responsible for the overall member
experience and daily operational success of our coworking spaces. As one of the “faces of the community,” the
CM plays a critical role in fostering strong relationships, ensuring seamless operations, and delivering an
exceptional, welcoming, and productive environment for members. The CM oversees member satisfaction
across multiple sites, provides support to Member Services Coordinator (MSC) staff, and serves as a key liaison
between onsite teams, management, and members.
This position is based in‑office, following a rotational site‑visit schedule, with occasional travel to additional
properties in NS and NB.
As Community Manager, you’ll get to:
- Serve as a point of contact for members, cultivating strong relationships and trust while acting as a
liaison between onsite staff, the General Manager, and internal teams.
- Foster a welcoming, collaborative atmosphere through proactive engagement.
- Oversee and support member onboarding, orientations, tours, and move‑in/move‑out experiences.
- Address member inquiries, requests, and concerns promptly, escalating issues as appropriate.
- Maintain high retention levels, with a particular focus on renewal periods.
- Oversee daily coworking operations across multiple locations, ensuring consistent service delivery.
- Conduct regular site inspections, reporting material issues, following through on resolutions and
ensuring corrective actions are completed.
- Support and collaborate with site teams to uphold service standards, professional presentation, and
compliance with membership agreements.
- Ensure SOPs (including move-in/move-out procedures) are followed, refined, and improved where
necessary. Polish existing SOPs and support the development of new procedures as required.
