The Opportunity:
Our members are the heartbeat of Edmonton's business community, and you'll be the person they know by name.
This is not a back-office coordinator role. The Member Experience Coordinator is the front line of the Edmonton Chamber of Commerce: the first call a new member receives, the familiar face at our events, and the connector who makes sure every member from a two-person startup to a national employer gets real value from their membership.
It takes a rare combination to do this well. You need genuine people skills; warmth, confidence, and the ability to build trust with business leaders paired with serious organizational discipline behind the scenes. If you can work a room and run a flawless CRM, this role was written for you.
What You’ll Own:
Member Onboarding & Engagement
- Run new member onboarding sessions and welcome campaigns that make a great first impression.
- Proactively reach out to new and existing members so they understand — and use — the full value of their membership.
- Drive retention through relationship building, not just renewal reminders.
- Be the go-to contact for member inquiries, connecting people quickly to the right Chamber resources.
- Spot opportunities to deepen member participation and act on them.
Member Visibility & Success Stories
- Coordinate member-led programs and initiatives, including site visits with member businesses.
- Help capture and share member success stories, testimonials, and promotional content.
- Champion monthly new-member welcome campaigns and social media recognition.
Events & Member Experience
- Deliver a polished guest experience at Chamber events, from registration to follow-up.
- Connect members to the right events, networking opportunities, and each other.
- Facilitate member introductions and collaboration where you see a fit.
Communications & Administration
- Keep member records accurate and current in the CRM — the engine behind everything we do.
- Contribute membership content for newsletters and member communications.
- Track participation and engagement metrics, and support membership reporting.
- Maintain SharePoint files, documentation, and team resources.
Team Support
- Support membership growth campaigns, special projects, and outreach to prospective members.
- Collaborate across Membership, Events, Communications, and Policy teams to deliver one consistent member experience.
Other duties as assigned
What You Bring:
- 1 to 3 years of experience in customer service, membership services, event coordination, account support, community engagement, or a related field.
- Comfort building relationships with business leaders and community partners.
- Experience with CRM systems, Microsoft Office, and SharePoint.
- Flexibility to work occasional early mornings, evenings, and events.
Who You Are:
- A natural relationship builder. You're warm, approachable, and at ease talking with everyone from first-time entrepreneurs to CEOs.
- Exceptionally organized. You juggle multiple campaigns, events, and follow-ups without letting anything slip - details are your superpower.
- Proactive and ambitious. You don't wait to be asked. You see what needs doing, do it well, and look for what's next.
- A clear communicator. Your writing is sharp and your conversations leave people feeling heard.
- Invested in Edmonton. You genuinely care about this city's business community and want to help it thrive.
Pay: $50,000.00-$68,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Paid time off
- Vision care
Work Location: In person
