Are you passionate about creating exceptional guest experiences and providing outstanding customer service? Do you thrive in a fast-paced hospitality environment where no two days are the same?
Courtyard by Marriott Brampton is seeking a friendly, professional, and service-oriented Guest Service Agent to join our Front Office team. As the face of the hotel, you will play a vital role in creating memorable first and last impressions while ensuring every guest enjoys a seamless and welcoming stay.
As part of the Marriott brand and one of Canada's leading hotel ownership groups, you'll have the opportunity to grow your hospitality career while making a meaningful impact on our guests every day.
What You'll Do
- Welcome guests with a warm, friendly, and professional demeanor while delivering exceptional customer service.
- Complete guest check-ins, check-outs, room assignments, and payment processing accurately and efficiently.
- Respond to guest inquiries, requests, and concerns promptly, ensuring timely and satisfactory resolution.
- Answer telephone calls, emails, and guest communications while providing information about hotel services, amenities, and local attractions.
- Process reservations, cancellations, modifications, and room changes using the hotel's property management system.
- Maintain accurate guest accounts, process payments, reconcile cash, and balance shift transactions.
- Coordinate with Housekeeping, Maintenance, Sales, and Food & Beverage teams to ensure seamless guest experiences.
- Recognize Marriott Bonvoy Elite Members and deliver brand standards and loyalty benefits.
- Promote hotel services, amenities, upgrades, and Marriott Bonvoy enrollment opportunities.
- Assist with guest requests, including luggage storage, wake-up calls, transportation information, and special accommodations.
- Maintain the cleanliness, organization, and professional appearance of the Front Desk and lobby areas.
- Follow Marriott brand standards, hotel policies, and all safety, security, and emergency procedures.
- Support Front Office operations by completing administrative tasks and assisting fellow team members as required.
- Perform other duties as assigned.
What We're Looking For
- Previous customer service or Front Desk experience in a hotel environment is preferred.
- Previous Marriott experience is considered a strong asset.
- Exceptional communication and interpersonal skills with a genuine passion for hospitality.
- Strong problem-solving abilities and the confidence to make sound decisions in a fast-paced environment.
- Excellent organizational and time-management skills with strong attention to detail.
- Ability to multitask while maintaining professionalism and accuracy.
- Comfortable using computers and learning hotel systems; experience with FOSSE, PMS systems, or Marriott applications is considered an asset.
- Cash-handling experience is considered an asset.
- Ability to work independently while contributing to a collaborative team environment.
- Must be flexible to work mornings, evenings, overnight shifts, weekends, and holidays as business levels require.
What We Offer
- Competitive hourly wage
- Health and dental benefits
- Marriott Hotel Discounts worldwide
- Opportunities for professional growth and advancement
- Supportive and collaborative leadership team
- Employee recognition programs
- Training and development opportunities
About Courtyard by Marriott Brampton
Conveniently located minutes from Toronto Pearson International Airport, Courtyard by Marriott Brampton is a full-service Marriott hotel featuring modern guest accommodations, flexible meeting and event space, banquet facilities, The Bistro restaurant, and exceptional guest service. We pride ourselves on delivering memorable experiences through outstanding hospitality and a dedicated team culture.
If you're passionate about hospitality and enjoy making a positive difference in every guest's stay, we'd love to hear from you.
Apply today and become part of the Courtyard by Marriott Brampton team.
Job Details
Job Type: Full-time, Permanent
Schedule:
- 8-hour shifts
- Day shift
- Evening shift
- Night shift
- Weekends as needed
- Holidays
Benefits:
- Dental care
- Extended health care
- Vision care
- Life insurance
- Employee assistance program
- Marriott employee travel discounts
- On-site parking
- Paid vacation
Experience:
- Hotel Front Desk or Customer Service: 1 year (preferred)
- Marriott experience: (preferred)
Work Location:
Courtyard by Marriott Brampton, Brampton, Ontario
Pay: $19.00-$21.00 per hour
Benefits:
- Dental care
- On-site parking
- Paid time off
- Vision care
Work Location: In person
