Status: Permanent, Full-time
Vacancy Disclosure: Open vacancy
Location: Toronto or Montreal
- Candidates living within 75 km of our Toronto or Montreal office will be expected to work on-site at least twice per month, with the remaining days remote, depending on team and business needs. Remote work model available if located outside of those areas and that range.
- Please respond to all pre-screening questions for your candidacy to be considered
- Only successful candidates will be contacted.
VALUES:
WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers, and our client and supplier partners with a commitment to each other.
WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, with efficiency and integrity.
WE GO BEYOND our responsibilities to our customers, our colleagues, society, and the environment.
Description
The position consists of carrying out the various operations necessary to ensure the smooth running of our groups. Responsible for requesting reservations and confirming the various services for the groups. The candidate will be required to work one or two weekends during the summer to assist the tour guides on the road.
Responsibilities
- Activation of groups in the CCRS system (final revision of programs with quotations).
- Management of group reservations, confirmations, and cancellations (coaches, hotels, restaurants, and activities).
- Management of passenger lists (names, modifications, etc.).
- Management of deposits with different suppliers.
- Sending passenger lists to different suppliers.
- Communicate with our customers in Europe, by phone and email, to follow up on files when necessary.
- Take calls from guides during problems on the road and follow up on problem resolution.
- Invoicing of files.
- Reading customer reviews.
- Respond to customer disputes after their return home.
Position Requirements
- Excellent oral and written communication skills in English and French is required.
- Post-Secondary School Education or relevant experience in the same position.
- 2–3 years of experience in travel and tourism, particularly with a receptive tour operator.
- Knowledge of an additional language (Spanish, Italian, German, Portuguese, or Japanese) is an asset.
- Dynamism, autonomy, and team spirit.
- Resourcefulness and good stress management.
- Thoroughness and attention to detail.
- Knowledge of Canada's tourism products and geography.
- Knowledge of Word, Excel, and CCRS or other receptive systems (an asset).
Jonview values diversity in the workplace and is committed to fostering employment equity by encouraging applications from the following designated groups: women, Aboriginal people, people with disabilities, and members of visible minorities. Jonview will work to accommodate people with disabilities throughout the recruitment and selection process. If you require a special arrangement, please contact us so that we can work together to adequately meet your needs. The use of the masculine in this document is for the sole purpose of simplifying the text.
AI Disclosure: We use AI-powered tools on job posting platforms to assist in the initial screening and ranking of applications based on job-related criteria. Final hiring decisions are made by human recruiters.
Pay: From $44,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
- Work from home
Application question(s):
- Do you speak another language? If so, what is you level of expertise.
- Do you have any upcoming commitments like vacations, school, etc that we should be aware of?
- Please rate your knowledge of Canadian geography (Beginner, Intermediate, Advanced).
- Please rate your knowledge of Microsoft Word and Excel (Beginner, Intermediate, Advanced).
- This position requires occasional weekend work during the summer to assist tour guides on the road. Are you available to work one or two weekends as required?
- Do you have experience managing group reservations, including coordinating hotels, transportation, and activities, in a travel or tour operations setting?
- Where are you currently located? This position includes working from our office 2 times per month (if located in Toronto/GTA or Montreal).
- What are your salary expectations?
Experience:
- Tourism/Hospitality: 2 years (required)
Language:
Work Location: Hybrid remote in Etobicoke, ON M9B 1B1
