Job Description
Job Title: Short Term Stay Housing Case Manager
Program: Early Intervention
Department: Men’s Emergency Services
Salary: $26.37 - $29.68 per hour
Reports to: Manager, Early Intervention
Jobs Reporting: N/A
Time Commitment: The STS Housing Case Manager will be required to work 35.7 hours per week with the ability to work day, afternoon, evening and weekend shifts in order to support staffing and program needs within a 24/7 setting.
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Objective:
Following Housing First principles and as part of Mission Services’ Emergency Shelter Services team, the Housing Case Manager will provide homelessness case management support to individuals working to secure permanent accommodations while participating in our short-term transitional support program. The Housing Case Manager will work as a part of the Men’s Emergency Shelter Services team and will engage regularly with their clients and their colleagues to provide the necessary support to achieve program and participant goals.
Responsibilities and Duties:
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Actively engage and interact with residents of the Short Term Stay Residence. Acting as part of the Men’s Services Case Management team and participating as the primary staff person in the development and implementation of individualized case plans
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Work collaboratively with Men’s Services Emergency Shelter staff to develop and enhance housing case management plans
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Maintain security of residents and buildings on all shifts
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Respond to crisis situations involving service users by assessing the situation and implementing appropriate solution which promotes service user safety
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Actively collaborate with the Facility Services teams’ in maintaining individual rooms
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Actively participate in light lifting and cleaning to maintain rooms to ensure spaces are move in ready
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Review and receive referrals internally and externally. Case conference on received referrals
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Coordinate screenings for perspective residents and evaluate suitability for programming.
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Coordinate resident payments for program fees, track program fees with residents and Mission Services Finance Department
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Develop re-payment plans and budgeting for individuals unable to follow program fee deadlines
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Coordinate resident move- ins and resident move outs.
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Perform essential admission, and ongoing documentation and discharge duties, e.g., intake, documentation and records and reporting
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Communicate with members of the case management team on issues regarding residents’ stays
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Communicate regularly with manager, team members and a variety of community partners
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Maintains a high level of familiarity with legislation, community services, resources, programs, policies and procedures, and issues affecting or related to the service user population
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Provide direction to volunteers, students and new staff members providing support and instruction to ensure policies and procedures are followed
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Other duties as required to ensure the continuation of service to residents/clients as it relates to achievement of individuals’ successful housing outcomes
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Work safely, identify any health and safety concerns and report to management, and follow Mission Services workplace health and safety policies and procedures at all times
Qualifications:
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Post-secondary diploma or degree in human or social services, or equivalent experience
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Preference for a certification in non-violent crisis intervention and First Aid/CPR
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Experience
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One to two (1-2) years of experience in Emergency Shelter work
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Experience working with homeless adult males with mental health and addictions issues, providing non-judgmental supports to them
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Experience in case management techniques, use of and connection to community resources
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Knowledge
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Must have a knowledge of community resources available for service users including housing providers, income maintenance programs, shelters and other service providers
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Must have knowledge of relevant legislation, program policies & procedures
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Skills
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Excellent interpersonal and diplomacy skills
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Excellent computer, oral and written communication
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Must be detail oriented
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Abilities
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Ability to form helping relationships based on trust and empowerment
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Ability to take initiative
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Ability to determine the needs of an individual
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Ability to maintain a calm demeanor when dealing with sensitive issues within a stressful work environment
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Ability to work independently and part of a team
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Other Qualifications
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Proof of negative 2-Step Tuberculosis Testing
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Proof of clear Police Check with Vulnerable Sector Check
Nature and Scope:
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Frequent contact with service users
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Frequent contact with Men’s Shelter management and other Men’s Services staff
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Occasional contact with various sources outside of mission services
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Level of Responsibility
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Assess service user mental health needs to determine shelter suitability
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Checks belongings for weapons
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Monitors service users for intoxication and provide first aid or contact emergency services as needed
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Use of petty cash for minor shelter items
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Enforcing policies and guidelines
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Responsible for collecting, maintaining and recording confidential data
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Decision-Making Authority
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Ordering PPE
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Working Environment
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Mainly working in shelter environment
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Some traveling required
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Possibility of encountering and responding to unpredictable or crisis situations
