At DoubleTree by Hilton, we pride ourselves on creating a warm welcome and unforgettable experiences for our guests. As part of the Hilton family, we believe hospitality starts from within — for both our guests and our team members. We are seeking a dynamic Guest Service Supervisor to lead our front office team and help ensure exceptional service is delivered consistently.
Key Responsibilities, but not limited to;
- Supervise and support the front desk to ensure seamless guest experiences.
- Address guest complaints and resolve issues in a timely and professional manner.
- Maintain a visible presence in the lobby and assist with high-traffic check-in/check-out periods.
- Train, schedule, and evaluate front office team members.
- Ensure compliance with Hilton brand standards and operational procedures.
- Collaborate with housekeeping, maintenance, and food & beverage teams for efficient guest service delivery.
- Prepare reports on occupancy, arrivals/departures, and guest feedback.
- Enforce and support adherence to Ontario Occupational Health and Safety Act (OHSA) regulations, and the hotel's Health & Safety policies.
- Promote a culture of safety, accountability, and employee well-being.
Health & Safety Responsibilities
- Ensure a safe work environment in compliance with the Occupational Health and Safety Act (OHSA) of Ontario.
- Conduct regular safety inspections and audits in guest service areas.
- Report and investigate all incidents, near misses, and hazards.
- Maintain up-to-date records of employee safety training, workplace inspections, and first aid certifications.
- Participate in and support the Joint Health and Safety Committee (JHSC) initiatives.
- Ensure team adherence to WHMIS protocols and the use of personal protective equipment (PPE) where required.
Qualifications
- 3+ years of experience in management, preferably in a Hilton branded hotel.
- Diploma or degree in Hospitality Management or related field preferred.
- Proven leadership, team-building, and conflict resolution skills.
- Knowledge of PMS systems (e.g., OnQ or PEP) is a strong asset.
- Familiarity with Ontario Health & Safety legislation.
- First Aid & CPR certification (or willingness to obtain).
Why Work With Us?
- Competitive salary and benefits
- Employee discounts on hotel stays worldwide
- Opportunities for training and career development
- A supportive and inclusive workplace culture
Job Type: Full-time
Pay: $40,000.00-$45,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Vision care
Application question(s):
- Have you ever trained or coached a team to improve guest satisfaction scores - What processes or coaching did you provide and what was outcome?
- How many years HOTEL experience do you have?
- Why should I hire you?
Experience:
- Hotel Guest Service Management: 2 years (required)
Location:
- Windsor, ON N9A 7C5 (required)
Work Location: In person
