We are United Chargers Inc., one of the top manufacturers in the industry for Electric Vehicle Supply Equipment (EVSE) in Canada and the United States. As our company is currently undergoing rapid expansion, this is the perfect opportunity for you to join our customer support team! In this role, the ideal candidate we are looking for should be a go-getter, self motivated, energetic and team-oriented individual who loves thinking on-the-go and is driven by continually learning every day to support in all areas of the company. If this sounds like an interesting opportunity, then we would love to hear from you!
Primary Role Responsibilities
- Answer customer enquiries by phone, e-mail, and within the service desk ticketing system
- Provide problem-solving and trouble-shooting solutions to end-user clients
- Interact with all levels of the organization, both internal/external clients, and act as the primary contact for all administrative needs, requests and inquiries
- Cross-coordinate office processes with commercial support team and accounting staff to see customer requests to completion
- Conduct and assist in daily office routines to support warehouse function and the follow of product shipment
- Provide administrative support for various Institutional Distribution VPs and their management team(s)
- Participate in the development and implementation of special projects as assigned
Qualifications
- Post-secondary education (College diploma or University degree)
- Proficient in French and English is mandatory.
- A background in Physics, Engineering or related discipline is an asset
- A minimum of 2 years experience in Customer Service or Technical Support
- Excellent computer literacy in MS Office Suite including PowerPoint and Excel, and ability to readily learn new systems
- Demonstrated strength in time management and organizational skills with the ability to multi-task in a fast-paced work environment with minimal supervision
- Strong sense of professionalism and diplomacy with demonstrated ability to establish and maintain relationships with internal and external business partners
- Highly motivated, detail-oriented, and eager to learn
Job Type: Full-time
Pay: $50,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Application question(s):
- Are you legally authorized to work in Canada?
- Have you completed post-secondary education within Canada?
Education:
Experience:
- Bilingual Customer Service: 2 years (required)
Language:
- French (required)
- English (preferred)
Work Location: In person
