People & Operations Specialist
Full-Time | Hybrid Operations & Office Role | Multi-Concept Hospitality Group
Hospitality experience is required.
We’re looking for someone who already understands the hospitality industry and can confidently step into a fast-paced, multi-location environment. This is not a traditional office administration position. It’s a hands-on role supporting both our people and our operations.
Our growing hospitality group operates six unique concepts, including cafés, quick-service restaurants, and seasonal businesses. We’re looking for a People & Operations Specialist who enjoys working with people, understands restaurant operations, and can use data, systems, and organization to help our business perform at its best.
Unlike a traditional office position, you’ll spend part of your week supporting our restaurants and cafés by working alongside our teams. Whether it’s helping during a busy lunch rush, covering a shift, onboarding a new employee, conducting an inventory audit, or supporting a manager, you’ll gain firsthand knowledge of our operations. The remainder of your time will be dedicated to recruitment, HR administration, payroll preparation, KPI reporting, labour analysis, inventory reporting, and operational support.
This role is ideal for someone who enjoys variety. No two days are the same. One day you may be recruiting and preparing KPI reports, while the next you’re supporting a restaurant team, conducting inventory, onboarding new employees, or helping during a busy service. We believe the best operational decisions come from people who truly understand how the business operates from the ground up.
What You’ll Be Responsible For
Recruitment & People
● Lead full-cycle recruitment across all company locations
● Screen applicants and conduct initial interviews
● Coordinate interviews with managers
● Prepare and issue offer letters
● Maintain an active recruitment pipeline
● Coordinate onboarding for all new employees
● Conduct mandatory one-hour employee orientation sessions covering company policies, workplace expectations, compliance, and uniform standards
● Administer onboarding quizzes and maintain employee records
● Coordinate probationary reviews and quarterly performance reviews
● Collect payroll information from all managers
● Review hours worked, overtime, vacation requests, substitutions, schedule adjustments, and payroll changes for accuracy
● Follow up with managers to resolve discrepancies before payroll is submitted
● Maintain employee records and administer 7Shifts
Operations Support
● Work scheduled shifts within our restaurants and cafés to remain connected with daily operations
● Assist with opening, closing, customer service, food preparation, counter service, baking, cleaning, or other operational duties as required
● Support managers during busy periods, staffing shortages, vacations, training, and special events
● Build strong relationships with managers and employees across all locations
● Identify operational improvements and opportunities to increase efficiency
Inventory & Financial Analysis
● Complete weekly inventory analysis
● Prepare monthly Cost of Goods (COGS) reporting
● Conduct surprise inventory audits
● Investigate inventory variances
● Verify invoices, supplier credits, and inventory adjustments
● Prepare inventory variance reports using Excel
KPI Reporting
● Prepare weekly and monthly reports for leadership
● Track and analyze:
● Labour percentages
● Recruitment activity
● Payroll accuracy
● Inventory variances
● Cost of Goods (COGS)
● Employee turnover
● Training completion
● Performance review completion
● Identify trends and recommend improvements to support business performance
Who We’re Looking For
We’re looking for someone who is:
● Highly organized and exceptionally detail-oriented
● Comfortable working with numbers, spreadsheets, and reporting
● A strong communicator who follows through
● Able to manage multiple priorities across several locations
● Proactive and solutions-focused
● Comfortable holding managers accountable for deadlines and information
● Interested in improving systems, processes, and operational efficiency
● Equally comfortable working in an office and on the restaurant floor
Required Experience
Hospitality or restaurant experience is mandatory.
This position is not suitable for candidates without hospitality or restaurant operations experience.
To succeed in this role, you should already understand:
● Restaurant operations
● Labour percentages and scheduling
● Cost of Goods (COGS)
● Inventory management and variance reporting
● Payroll preparation
● High-volume recruitment
● Employee onboarding and training
● KPI reporting and operational performance
Experience supporting multiple locations is considered a strong asset.
Applicants without relevant hospitality or restaurant industry experience will not be considered.
Position Requirements
● Full-time permanent position
● Hybrid role combining office responsibilities with hands-on operational support
● Regular travel between all company locations
● Valid driver’s licence and reliable transportation required
● Full availability, including evenings, weekends, and holidays as operationally required
Why Join Our Team?
We’re a growing hospitality company that believes great businesses are built by great people, strong systems, and leaders who are willing to roll up their sleeves.
This role offers the opportunity to make a measurable impact on recruitment, employee development, payroll, labour, inventory, and business performance while working alongside a passionate leadership team. As our company continues to grow, so will the opportunities for the right person.
If you’re looking for a career where you can influence the success of a business, stay connected to daily operations, and continuously develop your skills, we’d love to hear from you.
Pay: From $50,000.00 per year
Benefits:
Work Location: In person
