SCOPE
Reporting to the Clinic Manager, the Medical Receptionist is responsible for ensuring Medical Office Assistant Duties to Acumen Health, carried out in a coordinated, efficient, effective and client sensitive manner. The position is to support patients in their journey with our health professionals.
DUTIES
· Data entry admin tasks
· Schedule Patients for Providers (Our Surgeons and Therapists)
· Answer clinic phone and direct calls accordingly, give appropriate information regarding surgeries, services, and pricing
· Ensure office policies and procedures are followed
· Use word processing, spreadsheet, database or presentation software to prepare invoices, reports, memos, letters, etc.
· Greet patients when they arrive at the office, ensure all paperwork is complete and payment is taken
· Ensure patient’s file is ready for provider and calendar is updated and accurate at all times
· Maintain patients' files throughout their journey
· Time and task management skills, with the ability to prioritize according to urgency
· Keep filing system organized and safe
· Be involved in the design of our EMR/CMR, reporting and policies of the clinic
· Have a good relationship with partners and collaborative clinics
· Communication with third parties and handling of referrals
· Coordinating requisitions for patient imaging and bloodwork
QUALITIES
· A minimum of 2 years of experience as a Medical Office Assistant (MOA)
· Always have a professional and courteous disposition with patient and team members
· Have great communication skills
· Must be able to work in a busy and fast paced environment
· Organizational skills are necessary to manage a large amount of detailed information
· Be able to work individually and part of a team, work under pressure and tight deadlines
· The ability to be flexible in the schedule is a huge benefit to our organization
· Ability to adapt, shift or pivot roles and tasks effectively and efficiently
· Fast learning and desire to learn more
· Ability to retain information across our various locations and growing clinics
Job Types: Full-time, Permanent
Pay: $20.00-$23.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Experience:
- Medical Office Administration: 2 years (required)
Work Location: In person
