Guest Experience Coordinator – Join the Founding Team at Eden Salon Avalon Mall
Be the First Smile Our Guests See
Eden Salon Avalon Mall is looking for a warm, organized and service-focused Guest Experience Coordinator to join our founding team.
As the first point of contact for every guest, you'll play a key role in creating the welcoming, elevated experience that sets Eden apart. From greeting guests and coordinating appointments to supporting our stylists and estheticians, you'll help ensure every visit is seamless from start to finish.
If you enjoy connecting with people, thrive in a fast-paced environment and take pride in delivering exceptional customer service, we'd love to meet you.
What You'll Do
- Welcome every guest with a warm, professional and friendly attitude.
- Answer phone calls, emails and online inquiries.
- Book, manage and confirm appointments using our salon software.
- Check guests in and out while processing payments accurately.
- Recommend professional retail products and promote salon services.
- Prepare beverages and ensure the reception area is clean, welcoming and beautifully presented.
- Support stylists and estheticians by helping appointments run smoothly throughout the day.
- Assist with opening and closing procedures.
- Maintain accurate guest records and appointment notes.
- Help create the exceptional guest experience Eden is known for.
What We're Looking For
- Exceptional customer service and communication skills.
- Friendly, professional and polished appearance.
- Strong organizational and multitasking abilities.
- Comfortable using computers and learning new software.
- Retail sales experience is an asset.
- Salon, spa or hospitality experience is an asset but not required.
- Positive attitude and ability to remain calm in a busy environment.
- Passion for creating memorable guest experiences.
What We Offer
- Competitive hourly compensation based on experience and qualifications.
- Opportunity to be part of the founding team of a beautiful new premium salon.
- Ongoing education and professional development.
- Employee discounts on products and services.
- Supportive leadership and opportunities for career growth.
- Beautiful work environment featuring Kérastase, Redken and Dermalogica.
If you're passionate about hospitality and love creating exceptional experiences for others, we'd love to hear from you.
Apply today and become part of the founding team at Eden Salon Avalon Mall.
Job Type: Full-time / Part-time
Pay: $16.35–$20.00 per hour, depending on experience and qualifications.
Benefits:
- Employee discount
- Flexible schedule
- Ongoing professional development
Schedule:
- Day shift
- Evening shift
- Weekends as required
Work Location:
In person – Avalon Mall, St. John's, NL
Pay: $16.35-$20.00 per hour
Experience:
- receptionist: 1 year (preferred)
- administrative: 1 year (preferred)
Location:
- St. John's, NL A1B 1W3 (required)
Work Location: In person
