AR / Billing Analyst
About the Role
Frontier Networks is seeking a detail-oriented AR / Billing Analyst to join our Finance and Operations team. This role is responsible for managing billing inquiries, accounts receivable processes, payment reconciliation, and supporting month-end billing activities.
The ideal candidate is organized, customer-focused, and comfortable working in a fast-paced environment where accuracy and responsiveness are critical.
Key Responsibilities
Daily Responsibilities (Ongoing)
- Monitor and manage the Billing queue, responding to customer calls and inquiries
- Review and respond to requests in the Billing email inbox, including disputes and billing questions
- Provide timely responses to internal billing and account inquiries
Daily Responsibilities (Active Projects)
- Manage and close customer cancellation tickets and follow up on completed requests
- Process and close tickets in the Reseller Billing queue, including:
- Service moves
- Customer name changes
- VOIP changes not processed through automation
- Process bank deposits and daily account reconciliations
- Apply customer payments, including cheques, EFTs, and wire transfers
- Support internal projects such as:
- Contract and pricing reviews
- Auditing charges for customer credits or write-offs
Monthly Responsibilities
- Reconcile customer accounts receivable balances
- Prepare Monthly Payment Reports, including detailed reconciliation of:
- EFT payments
- Cheques
- Credit card payments
- Audit payment records and correct discrepancies to ensure monthly balance accuracy
- Process manual customer credit card charges on scheduled billing dates (15th or End-of-Month)
- Manage Accounts Receivable collections, including:
- Payment reminder emails
- Customer phone calls
- Suspension notices when required
- Upload and validate data for month-end billing cycles
Qualifications
- 2+ years experience in Accounts Receivable, Billing, or Accounting support
- Strong attention to detail and organizational skills
- Excellent written and verbal communication skills
- Ability to manage multiple tasks and deadlines
- Experience with billing systems, payment reconciliation, and collections
- Proficiency with Excel and financial reporting tools
- Experience in telecommunications or technology billing is considered an asset
What We Offer
- Competitive salary
- Growth opportunities within a growing company
- Collaborative team environment
- Stable full-time role with long-term career potential
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Dental care
- Extended health care
- Vision care
Work Location: In person
