Come and join our amazing team at Canadian Tire! We are seeking a dynamic individual who possesses the following skills:
· Completes and reviews repair orders with customers.
· Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
· Acts as liaison between customers and technicians and manages the status of work orders.
· Schedules service and repair appointments.
· Operates computerized work order systems.
· Engages in learning activities and coaching to improve their own abilities.
· Shares potential opportunities or suggestions with the Service Manager to help the Automotive Service Centre be more profitable and to increase sales.
· Complies with company, store and department policies and health & safety program and regulations.
· Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
· Responds to customer inquiries in a timely manner, over the phone and in person.
· Understands customer needs and provides them with a complete solution.
· Shares ideas and suggestions to improve the customer experience in the Service Centre.
· Manages customer concerns and problems promptly.
· Deals with challenging situations in a professional manner.
· Ensures a smooth flow of communication with customers during repairs or maintenance work.
· Completes other tasks, as required.
Job Types: Full-time, Permanent
Pay: From $19.00 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount
Ability to commute/relocate:
- Nepean, ON K2J 4Y6: reliably commute or plan to relocate before starting work (required)
Experience:
- retail floor: 1 year (preferred)
Work Location: In person
