About the Role
Do you love being organized and helping people get back on the road (or trail)? We are looking for a Parts Counterperson to join our Fernie team.
In this role, you don't need to be a master mechanic, you just need a great attitude and a willingness to learn our systems. You will use our specialized parts-finding software to help customers get exactly what they need. If you are tech-savvy, detail-oriented, and enjoy a fast-paced retail environment, you’ll fit right in!
You will be responsible for assisting DIY customers and our internal service department in sourcing the right components to keep machines on the dirt, street, or snow. This is a fast-paced role that rewards technical curiosity and attention to detail.
Key Responsibilities
- Parts Consultation: Assist customers via phone and in-person to identify, locate, and order the correct parts using electronic parts catalogues.
- Service Department Support: Work closely with our service team to ensure they have the necessary parts for repair orders, reducing "down-time" for customer units.
- Inventory Control: Receive, bin, and track incoming stock. Help maintain an organized and accurate parts room through regular cycle counts.
- Merchandising: Maintain and stock "hard part" displays (filters, oils, batteries, tires) to ensure a professional showroom appearance.
- Expert Advice: Provide technical guidance on upgrades, performance kits, and maintenance intervals.
What We’re Looking For
- Technical Aptitude: Experience with powersports (Motorcycles, ATVs, UTVs) or automotive parts is highly preferred. We do provide in house training for someone enthusiastic about powersports and customer care.
- Systems Proficiency: Ability to navigate digital parts diagrams and use a Dealer Management System (DMS).
- Organization: A "place for everything" mindset. You’ll be managing thousands of SKUs.
- Customer Service: The ability to stay calm and helpful during the busy "peak" riding seasons.
- Physical Ability: Comfortable being on your feet and able to lift up to 50 lbs (tires, batteries, etc.).
Benefits
- Competitive salary $38k–$41k DOE.
- Training and certification opportunities for specific brands
- Employee discounts on parts, accessories, and units.
How to Apply
If you are a gearhead who loves the logistics of the powersports world, we want to meet you. Please submit your resume and highlight any specific brands or platforms you have experience with.
Job Type: Full-time
Pay: $38,000.00-$41,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
Ability to commute/relocate:
- Fernie, BC: reliably commute or plan to relocate before starting work (required)
Work Location: In person
