Job Title: Customer Care & Commercial Scheduler
Position Type: Full-Time
Location: Office-Based
About the Role We have an immediate opening for an organized, fast-thinking Customer Care & Commercial Scheduler to join our team. In this role, you will serve as the central hub of our daily operations—managing incoming customer calls, greeting walk-in visitors, coordinating technician schedules, and dispatching team members to commercial job sites. This is a full-time position ideal for a proactive multi-tasker who thrives in a dynamic environment.
Key Responsibilities
- Manage Communications: Answer incoming customer inquiries regarding new equipment installations and ongoing service requests.
- Front-Office Reception: Greet and assist walk-in customers, handle their in-person inquiries, and direct them to the appropriate department.
- Coordinate Scheduling: Schedule and optimize daily installation timelines and service technician dispatches.
- Support Field Teams: Communicate all structural project requirements, updates, and site safety parameters clearly to technicians.
- Inventory Control: Track and order required mechanical components and replacement parts in a timely manner.
- Track Operations: Monitor incomplete job reports daily to resolve bottlenecks and reschedule delayed work.
- Resolve Inquiries: Respond proactively to customer service concerns and collaborate with teams to find swift resolutions.
- Office Collaboration: Maintain fluid internal communications to ensure seamless installation and servicing workflows.
Skills & Qualifications
- Experience: Minimum 2 years of professional dispatching, scheduling, or front-desk reception experience (garage door or construction industry background preferred, but not required).
- Customer Service: Welcoming and professional demeanor with strong face-to-face communication skills.
- Adaptability: Proven ability to prioritize multiple simultaneous demands, solve problems on the fly, and handle pressure calmly.
- Communication: Exceptional written and verbal communication skills with a natural ability to resolve objections.
- Software Proficiency: Comfortable utilizing Microsoft Office, QuickBooks, and Connecteam software (we will train the right candidate on these platforms).
- Team Mindset: Ability to work independently with minimal supervision while contributing positively to the broader office ecosystem.
What We Offer
- Compensation: Competitive hourly pay matching your experience.
- Growth: Comprehensive technical, safety, and product training with clear paths for long-term career advancement.
- Benefits: Robust medical, health, and dental insurance packages available for all full-time staff.
- Perks: Dedicated monthly cell phone allowance and personal protective equipment (PPE) allowance.
- Safety Culture: A proudly COR-Certified workplace committed to premium operational safety standards.
- Diversity: We are an Equal Opportunity Employer.
To Apply If this career opportunity sounds like a match for your skills, apply online today. Please submit your resume and your salary expectations.
- Important: Please include "Customer Care" in the email subject line of your application.
Pay: $20.00-$26.00 per hour
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care
Work Location: In person
