Medical Office Assistant – Corporate & Field Health Concierge (Birchcliff Health Program)
Company: SO Health Group Inc
Location: Calgary, Alberta + Occasional Field travel to Northern Alberta & British Columbia (Dawson Creek, BC & Spirit River, AB)
Job Type: Full-Time | Schedule: Monday–Friday 1 Year Contract with Opportunity for Renewal
About Us
SO Health Group Inc is a boutique, concierge-style healthcare organization delivering high-touch, coordinated care to corporate clients and their families. Through our Health Program, we extend care into both clinic and remote field environments, focusing on access, continuity, and elevated client experiences.
Position Overview
We are seeking an experienced Medical Office Assistant (MOA) to support our Calgary clinic and field operations. This role focuses on care coordination, client experience, and operational excellence across virtual, in-clinic, and onsite clinical settings.
Key Responsibilities
Client Care & Coordination
- Coordinate patient journey from intake through ongoing care
- Manage scheduling across virtual, clinic, and field environments
- Complete onboarding, consents, and EMR documentation
- Coordinate referrals, diagnostics, and specialist care
- Liaise with external providers and track follow-ups
- Maintain high-touch client communication and experience
Medical & Clinic Operations
- Support daily clinic workflows, scheduling, and communications
- Maintain accurate EMR records
- Assist providers with coordination and admin support
- Track basic metrics and support reporting
- Manage supplies and field equipment
- Support continuous process improvement
Field Operations
- Travel to field sites to support onsite clinic delivery
- Assist with mobile clinic setup and coordination
- Support documentation, scheduling, and client flow onsite
- Act as liaison between clients, providers, and stakeholders Travel required (~monthly or bi-monthly based on programming demands)
- Locations include Northern Alberta and British Columbia
Qualifications
- Minimum 5 years of experience as a Medical Office Assistant
- Experience in private healthcare, corporate health, or concierge-style services is an asset
- Proficiency in Microsoft Excel, Word, and PowerPoint required
- Experience with TELUS Health CHR (CHR Connect) strongly preferred
- Strong organizational and time management skills with ability to manage multiple priorities
- Excellent communication and interpersonal skills
- High level of professionalism and discretion
- Ability to work both independently and collaboratively within a team
- Comfortable working in both clinic and remote/field environments
- Valid Alberta driver’s license required
Compensation & Benefits
- Competitive salary aligned with experience
- Comprehensive health, dental, and vision benefits
- Health Spending Account
- Professional development opportunities
- Collaborative, team-based environment focused on excellence in care
How to Apply
Submit resume and cover letter
Pay: From $25.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- Paid time off
- Vision care
Application question(s):
- Have you successfully completed high school (or equivalent)?
- Are you able and willing to travel to Northern Alberta approximately monthly or bi-monthly, depending on program demand?
- Are you currently physically located in Canada and legally able to work in Canada?
Experience:
- Medical Office Assistant : 5 years (required)
Work Location: In person
