Purpose: We are seeking an individual to join our company in order to serve our customer’s needs. Our company is growing and this individual will serve in an administrative role in our Service Department with customer reception & retention being a key component. This individual will be responsible for interacting with clients in person, on the phone, email and by text message. The salary is negotiable depending on experience. Join our team and become part of an exciting work environment that prides itself on responsible business and customer service!
Required qualifications:
- Strong work ethic
- Excellent customer service skills
- General knowledge of operations of small engines and power products
- Organized
- Clear speaking voice
- Confident on the telephone
- Attention to detail
- Ability to multi-task well
- Willing to work in a fast-paced environment
- Good communication skills
- Driver's license required with clean abstract
- Ability to work for the Team first
- Willingness to learn and grow within the Company
- Self-motivated, with the ability to work with limited supervision
- Proficient with computers, copiers, multi-line phone systems, and office equipment
Preferred qualifications:
- Knowledge of Lightspeed POS system
- Experience working in a Service Department
- Ability to trouble shoot/investigate customer concerns
- Experience driving ATVs, UTVs, dirt bikes, motorcycles, and snowmobiles
- Fork Lift / Lift Truck experience
Responsibility:
- Greet all customers in a friendly, professional manner
- Schedule and follow up on customer appointments
- Provide estimates & quote repair work
- Receive units and perform initial condition inspection
- Complete administration of service work and collect payment
- Recommend additional required maintenance, as necessary
- Promptly answer the phone in a courteous manner, as necessary
- Accurate data entry and message taking
- Assist Service Manager, as necessary
- Liaise between parts department, technicians, and customers
- Other assigned duties as required
Accountability:
- Follow all company policies and procedures
- Have high standards of customer service for all customers and co-workers
- Reliable, punctual, and professional at all times
BENEFITS:
- Benefit package after 3 months of employment
- Advancement opportunities
- Fast-paced, fun environment
Job Types: Full-time, Permanent
Salary: $20.00-$29.00 per hour
Schedule:
- 8-hour shift, between 8am and 6pm Monday to Friday
- Rotating Saturday shifts as required
- Overtime available, as required
Job Type: Full-time
Pay: $20.00-$29.00 per hour
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care
Work Location: In person
