JOB TITLE: Front Desk Agent
LOCATION: Comfort Inn & Suites, Fort Saskatchewan, AB
JOB SUMMARY
We are looking for a friendly, reliable, and organized Front Desk Agent to be the face of our hotel. You will be the first person our guests interact with, so a positive attitude and genuine desire to help people are the most important things you bring to this role. If you enjoy working with people, staying busy, and being part of a team that takes pride in great service, we want to hear from you.
RESPONSIBILITIES
Guest Services
- Greet all guests warmly upon arrival and ensure a smooth, welcoming check-in experience
- Process check-ins and check-outs accurately and efficiently
- Answer phone calls and respond to guest inquiries in a professional and friendly manner
- Handle guest concerns and complaints promptly, escalating to management when needed
- Provide guests with information about hotel amenities, local attractions, and services
- Process payments, issue receipts, and maintain an accurate cash float
Administrative & Operations
- Make, modify, and cancel reservations using the hotel property management system (PMS)
- Communicate guest requests and special needs to housekeeping and other departments
- Complete shift reports and handover notes accurately
- Follow all Comfort Inn brand standards and hotel policies and procedures
Property Upkeep
- Keep the front desk, lobby, and common areas clean, tidy, and welcoming throughout your shift including mopping and general tidying as needed
- Assist the laundry department during quieter periods by folding towels and linens
- We are a team — everyone pitches in to keep the property running smoothly
QUALIFICATIONS
- Previous customer service or front desk experience preferred; hotel experience is an asset
- Comfortable working with computers and learning new software (hotel PMS training provided)
- Strong communication skills in English, both verbal and written
- Able to handle a fast-paced environment and stay calm under pressure
- Reliable, punctual, and takes pride in doing the job right
- A team player who is willing to roll up their sleeves when needed
- Available to work a variety of shifts including days, evenings, weekends, and holidays
- Must be legally eligible to work in Canada
WHAT WE OFFER
- Competitive wages based on experience
- Consistent hours in a stable, team-oriented environment
- On-the-job training provided
- A welcoming workplace where your contributions are noticed and valued
Ready to join our team? Apply with your resume and tell us a little about why you enjoy working with people.
Job Types: Full-time, Part-time
Pay: $15.00-$17.00 per hour
Expected hours: 35.0 per week
Benefits:
- Company events
- Flexible schedule
- On-site parking
Application question(s):
- How many years of Hotel Frontdesk Experience ?
- Are you available to work evenings, weekends, and holidays?
- Are you legally eligible to work in Canada?
Experience:
- Customer service: 2 years (preferred)
Language:
Work Location: In person
