Please note: applicants must be between the age of 15 - 30, a Canadian citizen or permanent resident, and legally entitled to work according to legislation as per Canada Summer Jobs.
Job Summary:
The Counterperson will support the daily operations of Heart Niagara’s social enterprise café by providing exceptional customer service, maintaining a clean and welcoming environment, and assisting with food and beverage preparation. This role plays an important part in creating a positive experience for guests while promoting Heart Niagara’s mission of healthy living and community engagement. The ideal candidate is friendly, reliable, and eager to learn about food service operations in a fast-paced, community-focused setting.
This position requires some flexibility in hours and availability, as it will include morning, daytime, evening, and weekend hours to meet program demands. This position will be completed 100% in-person.
Responsibilities:
o Greet customers warmly, take orders accurately, and provide knowledgeable information regarding menu items.
o Prepare and serve beverages and light food items following food safety and quality standards.
o Operate the point-of-sale system, process transactions, and handle cash or card payments responsibly.
o Maintain cleanliness and organization of the service counter, seating area, and café equipment.
o Restock supplies, monitor inventory levels, and notify supervisors when items need replenishing.
o Support café promotions and community engagement activities that align with Heart Niagara’s mission.
o Follow all food handling, sanitation, and workplace safety procedures.
o Perform additional tasks as need to ensure smooth café operations.
Performance requirements:
o Strong interpersonal and customer service skills with a friendly and professional demeanor.
o Ability to multitask, stay organized, and work efficiently in a busy environment.
o Willingness to learn food preparation procedures and adhere to food safety standards.
o Reliable, punctual, and comfortable working both independently and as part of a team.
o Attention to detail when preparing orders, handling payments, and maintaining cleanliness.
Qualifications
o Candidates will have between 0 – 2 years of experience in food services.
o Candidates should have a solid understanding of health education and promotion
o Proficient in the Microsoft Office Suite
o Have a driver’s license and access to a vehicle (some workdays will be scheduled at secondary sites)
o Police Vulnerable Sector Check (PVSC)
o Current CPR/AED certification (successful candidates will be recertified by Heart Niagara)
What skills will the successful applicant develop during this placement?
Client service - Client Service refers to the ability to communicate efficiently and professionally with clients. At work, client service skills are required to interact with clients on behalf of the employer.
Teamwork - Teamwork refers to the skills needed to interact with other people. At work, people work with others in pairs and in small and large groups to coordinate tasks, share resources, plan, make decisions, negotiate, solve conflicts, and complete other activities that involve teamwork.
Communication - Communication refers to the skills needed to exchange thoughts and information with other people. This exchange can happen orally by speaking, writing, listening, and using non-verbal cues, such as body language. At work, people use communication skills to talk to customers, discuss products with suppliers, explain work procedures to co-workers, participate in virtual sales meetings with clients, and other activities that involve verbal or written exchanges.
Digital skills - Digital technology refers to the skills needed to understand and use digital systems, tools, and applications, and to process digital information. At work, people use digital technology skills to input, access, analyze, organize, create, and communicate information and ideas using computers, software, point-of-sale equipment, email, podcasts, web applications, smartphones, and other digital devices.
Leadership - Leadership refers to several skills, including communication, relationship building, the ability to delegate, and traits such as honesty. At work, leadership skills are required when working in a team, demonstrating initiative, and taking responsibility for the completion of tasks that require multiple employees.
Software management - Wellness living, Microsoft Office Suite, Shopify, Canada Helps
Job Type: Fixed term contract
Contract length: 8 weeks
Pay: $19.00 per hour
Flexible language requirement:
Application question(s):
- As per the Canada Summer Jobs (CSJ) guidelines, will you be between the ages of 15-30 for the duration of the contract?
- As per the Canada Summer Jobs (CSJ) guidelines, are you a Canadian citizen or permanent resident?
Work Location: In person
