When it’s time to reflect on the path you’ve travelled, you’ll be glad you chose the right vehicle.
Interested? We are looking for you as:
Service Advisor
Porsche Centre North Toronto (PCNT)
Reports to PCNT Service Manager
Job Purpose
The Service Advisor acts as the interface between customers and the workshop and advises and supports customers throughout the entire service process.
This role focuses on managing customer service and after-sales operations for vehicle maintenance and repairs. Key responsibilities include:
- Vehicle Reception & Handover
Welcoming customers, diagnosing vehicle issues, recording customer needs, preparing workshop orders and quotations, explaining repairs and invoices, conducting final inspections/test drives, coordinating with insurance companies, and handing vehicles back to customers.
- After-Sales Service & Parts Sales
Identifying customer needs, recommending and selling relevant after-sales services, parts, and accessories, negotiating quotations, and processing service orders.
- Customer Acquisition & Retention
Contacting prospective customers, supporting customer satisfaction initiatives, collaborating with sales teams to maximize opportunities, and participating in marketing activities and events.
- Organization & Administration
Scheduling appointments, coordinating workshop operations, managing workshop capacity and parts availability, organizing replacement vehicles, maintaining customer records, documenting processes, and monitoring/reporting service performance indicators.
- Quality & Complaint Management
Maintaining high service standards, handling warranty and goodwill claims, analyzing customer satisfaction, resolving complaints, and coordinating with internal departments on customer-related matters.
Core Accountabilities
- Acting as PCNT Brand Ambassador
- Complying with PCNT Service standards
- Documenting and maintaining customer data
- Achieving personal objectives (i.e. repair work orders, CSI, sales)
- Continuous personal development
- Ensuring superior customer satisfaction
Decision-making responsibilities
- Customer appointments
- Allocating working time
- Goodwill decisions within specific constraints
- Final inspection
Basic qualifications and skills
- Business and/or technical education at a university/college
- Minimum 3 years as a service advisor working with luxury brands
- Experience in dealing with luxury brand customers
- Knowledge of Porsche vehicles an asset
- Knowledge of the automotive trade
- Good numeracy skills, and sound analyzing skills.
- Valid Ontario G license
Personal Qualities
- Energy, drive, focus, intellect and vision.
- Self-motivated with a results driven approach
- A team player
- A level of personal mobility to meet career ambitions
- A clear written and verbal communicator
- High levels of self-discipline and organizational ability; with a focus on delivering promises
- Willingness to challenge and to suggest alternative ways of doing things, and with a Continuous Improvement mindset and the ability to influence, negotiate and mediate effectively
- Strong attention to detail, confidentiality, and professionalism
- Excellent interpersonal and team building skills.
- Ability to maintain high level of accuracy.
- Time management skills.
- Trustworthy, respectful and able to demonstrate strong work ethics.
- Self-motivated and ability to work with minimum supervision
The above list of Core Accountabilities and Responsibilities is not exhaustive. The job holder is expected to carry out other duties as reasonably assigned from time to time, in line with their ability. The Company reserves the right to vary the role content, within reason, with consultation and agreement, in accordance with business requirements.
Porsche Centre North Toronto is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontario’s with Disabilities Act (AODA). If you require an accommodation please advise us in advance of attending the interview.
Porsche is an equal opportunity employer, and we take pride in our diversity. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Porsche will be based on merit, qualifications and abilities. Porsche does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, pregnancy, status as a parent, national origin, age, disability, family medical history, ancestry, medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, familial status, registered domestic partner status, family and medical leave status, military status, criminal conviction history, or any other characteristic protected by federal, provincial or local law.
Job Types: Full-time, Permanent
Pay: From $50,000.00 per year
Application question(s):
- what does it mean to be a Porsche Brand Ambassador?
Education:
- Bachelor's Degree (preferred)
Experience:
- Customer Service: 3 years (preferred)
- Luxury automotive Service Advisor: 3 years (preferred)
Licence/Certification:
- Class G Driving Licence (preferred)
Work Location: In person
