Basic Function
DRIVERS JOB DESCRIPTION
- Responsible for providing our products to customers in a friendly and efficient manner, with the highest regard for customer service.
- Responsible for interacting with Panago customers and to assist with inquiries, order taking and meeting customers needs in a polite, friendly and efficient manner.
Duties And Responsibilitie
Maintain a high degree of personal standards and conduct as verified by the key Station Observation Checklists including the following;
o Have a thorough knowledge of the delivery area.
o Ensure personal image meets Panago standards.
o Ensure delivery vehicle appearance is clean inside and out and in good
working order.
o Deliver products to customers in a professional and courteous manner.
o Ensure Order Delivery Tracking app has been installed and in use.
o Handle the stores dispatch system as per Panago standards.
o Handle cash, credit slips, and coupons as per Panago procedures.
o Have a thorough knowledge of driver security procedures.
o Explain current specials and promotions.
o Answer phones before the second ring.
o Answer telephone inquiries and taking orders (if applicable.)
o Answer inquiries and taking orders at the front counter (if applicable.)
o Correctly take customer orders and delivery information from the customer.
o Processing pick-up orders (if applicable.)
o Explain current specials and promotions.
o Greet and deal with customers as soon as they enter our restaurant.
o Practice proper hygiene and safe food handling standards.
o Other duties may include: preparation and cooking of all menu items, folding boxes, answering phones, food preparation and dough making, any required clean-up duties, washing dishes, and any other task required by the manager.
Performance Expectations
Achieve 100% performance standards as verified by key Station Observation Checklists including the following;
o To have a thorough knowledge of the stores delivery routing system within 2 weeks of hiring.
o To become proficient in the stores dispatch system within the probationary period.
o Have a thorough knowledge of Panago menu within 2 weeks of hiring.
o Have a thorough knowledge of current specials and promotions as they occur.
o Call out all extras before leaving the store with a delivery.
o Call the Out-The-Door times before leaving the store with a delivery.
o Have a full knowledge of driver’s security procedures within the probationary period.
o Have a thorough knowledge of payment handling procedures within 2 weeks of hiring.
- Professional and courteous conduct towards customers and co-workers.
- Be part of the team and demonstrate pride in a job well done.
- Show initiative and self-motivation.
- Display a friendly, efficient, helpful attitude towards customers.
- Obey all traffic laws and drive defensively.
Competencies Required
- Good communication skills and able to speak, understand, and read English.
- Possess customer service skills and team-oriented skills.
- Friendly and outgoing personality.
- High level of personal hygiene.
- A good sense of direction.
- Valid drivers licence and applicable insurance.
- Acceptable driving record (i.e. no outstanding fines, no charges related to driving offences.)
- A quick learner, with good problem solving skills and the ability to memorize complicated deliveries.
- Be a team player.
- Ability to work in a challenging fast paced environment.
- Enthusiasm and self-motivation.
- Have a strong work ethic
Pay: From $18.25 per hour
Benefits:
- On-site parking
- Store discount
Work Location: In person
