Location: Mississauga, ON
Onsite Flexibility: Hybrid currently 2 days per week on-site, with potential to increase up to 5 days per week; please ensure candidates are comfortable with this flexibility
- Position Type: Contract
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Contract Duration: 1 year (extension possible; conversion to permanent possible)
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Pay Rate: C$40.00 C$48.00 / Hour (CAD)
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Shift / Schedule: Monday to Friday, core business hours; on-call rotation in effect
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Travel Requirements: Not required
This role is defined as a Network Performance / Capacity Management Specialist within the Network Performance and Capacity group under Technology Solutions, Network Operations. The group is responsible for performance and capacity management and planning of the network infrastructure by identifying potential issues proactively and helping in troubleshooting performance issues. The team works with Pipeline, Demand Management, and Line of Business to manage available capacity and optimize performance, and/or plan for acquiring additional capacity. The position is responsible for monitoring Network Performance and Capacity, analyzing and projecting current and future growth needs for the WAN, LAN, and Firewalls within a high QoS enabled environment. Troubleshooting Incidents related to network performance capacity and analyzing packet traces to identify root cause are core functions of this role. The position requires analysis of data to ensure that the current network infrastructure is being utilized optimally, and to recommend, track, and report changes on an ongoing basis. This is a BAU, troubleshooting role on a team of 5 to 7 professionals.
- Perform Performance/Capacity monitoring, troubleshooting, analysis, planning, recommendation, and tracking/reporting for the existing network and its elements based upon data analysis and baseline trend analysis
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Support complex application performance related Incidents and contribute in high priority enterprise incidents
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Work with Network as well as Client (LOB) Architects to stay on top of Network plans and projects coming down the pipeline with a 3 5 year view; plan and assist to prepare the Network for new projects; assist them with the planning process while assessing Network needs, upgrade requirements, etc.
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Work directly with client areas and also with the Relationship Managers while keeping abreast with client issues, plans, projects, reporting requirements, and work towards delivering solutions
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Monitor network capacity issues proactively, report and remedy them before a real incident
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Provide consulting on testing new technology from a performance, capacity, and service availability standpoint; come up with KPIs, thresholds, and procedures for monitoring, alerting, and reporting
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Analyze packet traces for understanding application flows, derive issues related to network Capacity, and come out with recommendations for optimal use of the network
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Maintain detailed growth models on an ongoing basis for each Line of Business based upon assimilated knowledge around current and upcoming projects; these projections will go as far out as 5 years into the future; use this detailed model to actively plan for network WAN and LAN upgrades, provide input to the Network Architect as well as Engineering, and ensure that upgrades occur in a timely manner
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Custom creation and ongoing discussion and delivery of client reporting as well as internal reporting necessary for Engineering and planning purposes as driven by Capacity needs
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Help maintain the data mining process and report customization as needed; maintain the Business group definitions on the sniffer appliances
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Develop new and improved processes around Capacity for existing and new technologies as introduced from time to time, e.g., Wireless, VOIP, Video, etc.
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Keep strict control over Network platforms and circuit KPI trends as well as QoS class of service utilization trends over a period of time and in the short run in order to remedy underlying issues or recommend upgrades as well as Class of Service tweaking and "Application Optimization"
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Assess and report upon all areas of the Network that require Capacity planning, e.g., Firewalls, Load Balancers, Distributed Directors, International locations, etc.
- A strong technical background in key aspects and 5 years of troubleshooting expertise in Network related IT infrastructure, including routers, switches, Datacenter switching, VxLAN, ACI (SDN), load balancers, Firewalls, DNS & DHCP services, LAN/WAN circuits, SDWAN, etc.
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Must be strong at making necessary recommendations and following through with the entire process until implementation of the upgrades is complete or remedy of the issues being forecasted has been implemented
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Experience working in large enterprise environments and coordination with multiple internal/external groups to complete the assigned tasks
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Ability to do both high-level as well as granular planning exercises with control over report generation, analysis, using ad-hoc processes while managing Capacity practices (related experience required)
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Skills in using network sniffers, deriving details and potential issues by analyzing the traces; platforms like Extrahop, Riverbed ARX, and Netscout Infinistream
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Skills and experience around Capacity planning within a QoS environment is a must
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Experience in doing performance and capacity management in emerging technologies like cloud (Azure, AWS) and SDWAN
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Soft skills working with people and resolving conflicts
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An expert network performance / capacity management professional who not only possesses the attributes and experience listed for this position, but has the uncanny ability to analyze trends, identify outliers, and perform deep dive troubleshooting
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Deep and wide knowledge in the network platforms listed with experience in using monitoring tooling and mindset for automation/scripting to simplify troubleshooting and analyzing trends
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Adept at analyzing network traces to identify root cause of performance/capacity issues
- Modeling skills in a tool like OPNET in order to perform current and future modeling relating to Network WAN and other components would be a definite plus
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Experience in scripting or advanced tools like SQL extraction, Data Mining, etc. will also be considered a plus
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Skills in planning capacity for Wireless systems and VoIP would be preferred
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Scripting automation knowledge
- Post-secondary education in a related discipline required
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CCNP or CCIE certification preferred
- 5 years of overall experience in network-related IT infrastructure troubleshooting and performance/capacity management
- Medical, Vision, and Dental Insurance Plans
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401k Retirement Fund
- Interview process: 2 rounds 1st round virtual, 2nd round in person
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Candidates must be comfortable with the on-site requirement, which is currently 2 days per week but may increase up to 5 days per week
This client is a major financial services and banking institution operating across Canada and internationally, with a technology organization employing thousands of IT professionals. The technology division supports enterprise-scale network infrastructure, cloud platforms, and business operations serving millions of customers. Teams include network engineers, infrastructure analysts, capacity management specialists, solutions developers, and IT operations professionals working across a collaborative, agile, and fast-paced environment.
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.
Job Number: 26-13022 Industry: Information Technology
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