About the Role
The Guest Service Agent plays a key role in creating a welcoming, seamless, and memorable experience for every guest. This position is responsible for greeting and registering guests, delivering exceptional service throughout their stay, and ensuring accurate and efficient billing upon departure.
Key Responsibilities
- Warmly welcome, register, and check out guests
- Provide outstanding guest service and respond promptly to guest inquiries
- Process, modify, and manage reservations
- Operate the hotel switchboard and assist with internal communications
- Perform concierge duties, including providing local information and coordinating guest requests
- Maintain accuracy in all guest-related transactions and documentation
- Handle guest concerns with professionalism, problem‑solving skills, and a service driven approach.
Qualifications & Attributes
- Positive, upbeat, and guest‑focused personality
- Must be bi-lingual.
- Strong multi‑tasking abilities and attention to detail
- Excellent communication and interpersonal skills
- Ability to remain calm and effective in a fast‑paced environment
- Proven problem‑solving skills when assisting both internal and external guests
- Previous hotel front desk / Guest Service experience is an asset
Join us as a Guest Service Agent where your enthusiasm fuels memorable guest experiences! We value energetic individuals who thrive on delivering top-tier service in a vibrant hospitality setting. This role is perfect for those eager to grow their career in the hospitality industry while making every guest’s stay exceptional.
Pay: $18.00-$19.50 per hour
Expected hours: 20.0 – 30.0 per week
Benefits:
- Flexible schedule
- On-site parking
Work Location: In person
