At the PUC Group of Companies (PUC), were proud to play a vital role in the communities we serve across Ontario. Every day, our team works to keep the lights on, deliver safe and reliable drinking water, and manage wastewater treatment that protects our environment.
A nationally recognized leader in the utility sector, PUC is dedicated to supporting the communities we serve through curiosity, innovation, and growth. More than ever, our focus is on a sustainable PUC that is developing strategies to lower our carbon footprint, support community and economic development, and maintain exceptional customer service.
As a Customer Experience Clerk, your duties will include:
- Respond to all customer inquiries within customer experience timelines and service quality guidelines.
- Ensure appropriate customer information is collected to assist in maintaining customer records.
- Interact with the Customer Experience team as well as other departments to produce accurate and timely responses to inquiries and service requests.
- Liaise with internal staff and external contacts as required (ie. field staff, lawyers, contractors, government agencies, etc.).
- Provide a high level of service to our customers and deal effectively with people in a professional manner.
Qualifications:
- At a minimum, a Grade 12 education, with intermediate computer skills and a strong understanding of Microsoft Office applications.
- Experience in Customer Information Systems and Billing Software is an asset.
- Ability to work independently on assigned tasks as well as in a team environment.
- Ability to show initiative and multi-task in a service oriented, fast paced environment.
- Strong organization and time management skills to serve customers in an accurate and timely manner.
- Excellent written and verbal communication skills.
WHY YOU WILL LOVE WORKING AT PUC: We offer a competitive and comprehensive compensation package designed to support your long-term success. Our employee enjoy robust benefits, including extended health and dental coverage, travel insurance, and a defined benefit pension plan that helps you build financial security for the future. Beyond compensation, we are proud of our innovative, customer-centric and safety first culture. We believe in open communication, supporting each other's growth, celebrating achievements, and creating a workplace where everyone feels valued and empowered to contribute. When you join our team, you become part of a community focused environment , where your work truly matters.
PUC IS AN EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer committed to creating an inclusive, barrier-free recruitment and selection process. In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA), we welcome and encourage applications from people of all backgrounds and abilities. Accommodations are available upon request for candidates taking part in all aspects of the hiring process. If you require accommodation, please contact us at
[email protected].
THE ROLE OF AI IN OUR RECRUITMENT PROCESS: To help manage a high volume of applications efficiently and consistently, our recruitment process includes the use of AI-assisted tools to screen resumes. These tools help us identify qualifications that match the requirements of the role. All decisions regarding shortlisting and hiring are ultimately made by our leadership team, in consultation with the People & Culture department.
