Reporting to: General Manager
Summary:
An exciting opportunity that combines project management, technical support, and SQL knowledge, involving coordination of project tasks, troubleshooting system issues, and working with data to support day-to-day operations.
Key skills required:
- English speaking is essential and French speaking is desirable.
- 3+ years’ experience in deploying and supporting business software applications.
- Good understanding of the facilities management discipline is preferable but not essential.
- Experience in P3 (public private partnership) contracts is beneficial but can be taught.
- Extensive experience in process mapping/ process analysis and gathering requirements.
- Experience of writing Transactional SQL including stored procedures, functions, triggers, along with SQL Server performance analysis, data analysis, data import, and query creation is desirable.
- Skills in planning projects, setting milestones, and ensuring timely execution.
- Experience in Crystal Reports is desirable.
- Hands-on experience supporting .NET & SQL based applications.
- Experience debugging SQL Queries and running SQL Server Profiler.
- Sound technical understanding of IT systems and infrastructure
- Knowledge of Desktop, Web-Based and Mobile technologies
- Good written and verbal IT and business communication skills.
- Excellent time management, organisational, communication and presentation skills.
- Ability to prioritise and manage multiple tasks and projects simultaneously.
- Good client facing skills, in addition to good telephone manner and written documentation skills be executed with absolute discretion and observing confidentiality at all times
- Good team player with a strong desire to meet and exceed individual and group goals/targets
Technical Requirements
- Windows
- MS Office
- MS Windows Server
- MS SQL Server 2012 & above
- Solid understanding of MS IIS & ASP.NET architecture
- Solid understanding of SaaS, Remote Desktop, VPN, virtualization, & network infrastructure
Consultant Responsibilities
- Accurately documenting the project requirements and obtaining customer sign-off before the commencement of the project and at relevant project milestones.
- Co-ordination and implementation of system data manipulation/loading.
- Configuration of the products to ensure they meet the client requirements.
- Understanding the implementation, project management and delivery of QFM P3 projects.
- Delivery of testing, UAT and analysis of Payment Mechanism Calculations in house and to the client.
- Documentation of customisation requirements.
- Keeping up to date with the latest product releases to ensure that the client always benefits from the latest product functionality.
- Comprehensive understanding of Project Management methodologies. Ensuring that the monitoring and control of the project is developed and maintained, including project status reports, requirements document, closing document etc.
- Pre-sales / post-sales support.
- Coordinate and support client installs/upgrades of QFM (on-site and remotely).
- Provide on-site troubleshooting and UAT / post-implementation technical support
Support Responsibilities:
- Provide technical support in line with Service Level Agreements (first and second line support)
- Ability to debug and deploy stored procedures and other objects inside SQL Server
- Ability to interpret and understand client issues both from a technical and user/operational perspective
- Internal bug reporting/change requests escalations and client management
- Manage the timely resolution of support issues in line with defined escalation procedures
Other Responsibilities:
- Updating CRM with client information.
- Carry out other tasks necessary in order to improve the business and sales revenue and increase industry knowledge.
- Training of other members of staff to disseminate product and process knowledge.
- Provide troubleshooting and UAT / post-implementation technical support (on-site and remotely).
- Internal bug reporting/change requests escalations and client management.
- Quality control of regional technical documentation.
- Such other duties as may be required from time to time to achieve client services objectives
Other Requirements
- Team Player
- Organised and efficient
- Able to deal with conflicting priorities and timelines
- Willing to work flexible hours as deadlines demand
- Willing to go the extra mile to meet team and company targets
- Innovative and creative thinker
About Service Works Global
Service Works Global (SWG) is a leading international provider of facilities, property and workplace management software.
- 200 staff across the globe with offices in the UK, Sweden, Canada and Australia and partners in the Middle East
- A wholly owned subsidiary of Addnode Group, an IT company with 2,300 employees, operating in 19 countries and listed on Nasdaq Stockholm
- Its flagship application, QFM, is adopted as the FM software of choice for many FM service providers, blue chip and public sector organisations
- A Certified Microsoft Gold Partner
- ISO 9001 and ISO 27001 certifications awarded for SWG’s commitment to excellence in quality management systems and information security management
What Does SWG Offer its Employees?
- A respected and financially stable organisation, underpinned by a listed Swedish parent company whose strategy is to create value and be the knowledge leader in areas in which it works, with a focus on innovative software and digital solutions
- A competitive salary
- A performance bonus based on company performance (non-contractual)
- Opportunity for global mobility
- Investment in training and career progression
- Access to a range of discounts on retail, socialising, travel and technology
For further details, please visit www.swg.com
Job Types: Permanent, Full-time
Pay: $80,000.00-$100,000.00 per year
Benefits:
- Company events
- On-site parking
- Store discount
Application question(s):
- Do you have experience in P3 (public private partnership) contracts?
Language:
Work Location: In person
