Position: Booking/Scheduling coordinator
Status: Full-time Position
Start Date: Immediately
Location: North York
Experience: Medical Office Administration / Scheduling Experience Preferred
Organization Description
MagGas Medical is a Canadian-owned respiratory care company that is dedicated to helping our patients breathe deeper and rest easier in the growing areas of Home Oxygen and Sleep Therapy.
Founded in 1995, MagGas Medical has a long history of dedication to focused patient care and growth in the therapeutic fields of Home Oxygen and Sleep Therapy. With the desire to give our clients the best patient care possible, we intentionally create individual patient care plans and incorporate cutting edge respiratory equipment as part of our therapy.
At MagGas Medical, you will join our fast growing ambitious, talented and energetic team to play an essential role in providing quality support and patient-centric care. With a strong focus on patient care and a proven track record of growth in the Home Oxygen and Sleep Therapy fields, MagGas Medical is committed to delivering exceptional support and advancing community respiratory care. As a valuable member of the leadership team, you will play an integral role in continuing and building on the success of MagGas medical over the last 25+ years.
Job Description
MagGas is seeking a highly organized and detail-oriented individual to join our team as a CPAP Scheduling Coordinator. This role is responsible for booking CPAP appointments across all MagGas Medical locations, entering patient data into Salesforce, and coordinating patient bookings through Calendly or other scheduling tools. The CPAP Scheduling Coordinator will play a key role in ensuring smooth patient scheduling and optimizing clinic operations.
Roles and Responsibilities
● Manage and schedule CPAP appointments across all MagGas locations, ensuring timely coordination.
● Enter and maintain patient data accurately in Salesforce, ensuring compliance with clinic procedures.
● Communicate with patients via phone, email, and text to book and confirm CPAP setup appointments.
● Coordinate with clinicians and retail locations to ensure availability and seamless scheduling.
● Track patient follow-ups and rescheduling needs to optimize patient care.
● Utilize Calendly and other scheduling platforms to efficiently manage patient appointments.
● Assist with insurance claims and documentation submission, if required.
● Provide administrative support to the clinical team and assist with patient inquiries.
● Ensure timely responses to patient appointment requests and inquiries.
● Maintain ongoing communication with healthcare professionals regarding patient scheduling.
● Adhere to client service levels and deadlines for booking appointments.
● Other administrative duties, as assigned.
Qualifications / Requirements
● 2-3+ years of scheduling or medical office administration experience preferred.
● Experience with Salesforce or a similar CRM is an asset.
● Proficiency in scheduling software such as Calendly, Google Calendar, or similar tools.
● Excellent customer service, communication, and interpersonal skills with a passion for patient care.
● Ability to work effectively with Google Business Suite (Gmail, Drive, Calendar, Meet).
● Post-secondary education in a relevant field or a combination of experience and training.
● Strong organizational skills and attention to detail.
● Ability to multitask and thrive in a fast-paced environment.
● A team player who works well with others.
● Commitment to patient confidentiality and professionalism.
● Strong problem-solving skills and work ethics.
Salary and Benefits / Why Join Us
Job Type: Part-time, On-site
Benefits:
● Casual dress code
● A state-of-the-art office location and supportive work environment
● Discounted or free food and refreshments
● Company events
● Extended health care (if eligible)
● On-site parking
● Performance-based bonus opportunities
Schedule
● Part-time hours
● Monday to Friday
Ability to Commute/Relocate
● North York, ON M3N 1X6: Must reliably commute or plan to relocate before starting work (required).
Education
● Secondary School (required).
Language
● English (required).
Work Location
● In person.
Job Type: Full-time
Pay: From $23.00 per hour
Expected hours: 40.0 per week
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Flexible language requirement:
Ability to commute/relocate:
- North York, ON M3N 1X6: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
