Service Coordinator
Department: Service
Reports To: Administrative Manager
Location: Oshawa, ON L1H 1C7
Employment Type: [Full-Time]
Position Overview
Durham Medical is a family run business which is locally owned and operated and has been serving Durham Region for over 40 years. Our strength is our experienced and knowledgeable staff, for the service that they provide our clients.
We continue to grow as a business and it is time to add another full time Service Coordinator.
We are seeking a detail-oriented Service Coordinator to manage and schedule service calls, support technicians, and ensure accurate documentation and billing within SAP. This role plays a key part in coordinating service operations, client communication, and internal workflows to deliver timely and high-quality service.
Key Responsibilities
- Create, manage, and close service calls in SAP
- Schedule service appointments using the Technician Calendar
- Coordinate technicians, service documentation, and client communication
- Attach and manage quotes, invoices, and related service documents
- Ensure accurate billing, payment types, and third-party information
- Coordinate parts orders with Purchasing and Receiving teams
- Coordinate warranty questions and details with the manufacturer
- Support daily service routes and delivery scheduling (ROUTE4ME)
Qualifications
- Experience in service coordination, customer service, or administrative support
- Working knowledge of SAP or similar ERP systems (required)
- Strong organizational skills and attention to detail
- Excellent communication and time management skills
- Ability to work collaboratively across departments
What We Offer
- Stable, team-oriented work environment
- Training and ongoing support
- Opportunity to work with a growing service department
Job Types: Full-time, Permanent
Pay: $19.00-$24.00 per hour
Benefits:
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Work Location: In person
