Job Description: Inside Sales (Assistive Devices)
Position Summary
The Internal Sales position provides administrative, operational, and customer support to the external sales team for rehabilitation / mobility equipment sold with funding through the Assistive Devices Program (ADP), as well as Private Sales and other Ontario Funding Sources (ODSP etc.). This role ensures smooth order processing, customer communication (with Occupational Therapists, Facilities, Private Clients), inventory coordination, and sales documentation management to support business growth.
The ideal candidate is detail-oriented, customer-focused, organized, and comfortable working in a fast-paced healthcare environment.
Key Responsibilities
Inside Sales & Customer Support
- Support outside sales representatives with quotations, pricing, proposals, and customer follow-ups.
- Process customer orders accurately and efficiently.
- Respond to customer inquiries regarding products, pricing, delivery timelines, and order status.
- Maintain strong relationships with healthcare clients including clinics, hospitals, long-term care facilities, and community healthcare providers.
- Coordinate product availability and delivery schedules with operations and warehouse teams.
- Assist with preparation of sales presentations, tenders, and contracts.
Administrative Support
- Maintain and update customer records, company database.
- Generate quotations, invoices, and purchase documentation.
- Track sales activities, backorders, and customer requests.
- Support onboarding of new customers and account setup processes.
- Ensure compliance with healthcare industry standards and company policies.
Coordination & Communication
- Liaise with suppliers and internal logistics to ensure timely fulfillment.
- Escalate customer concerns appropriately.
- Assist with inventory checks and product information updates.
- Support marketing campaigns, promotions, and product launches.
Qualifications & Experience
- Diploma or degree in Business Administration, Sales, Healthcare Administration, or related field preferred.
- 2+ years of experience in sales support, customer service, or inside sales.
- Experience in healthcare, medical supplies, pharmaceutical, or related industries is an asset.
- Strong organizational and multitasking skills.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office and CRM/software systems.
- Previous experience using an Inventory database with multiple SKUs is preferred.
- Ability to work independently and collaboratively within a team environment.
Preferred Skills
- Knowledge of medical terminology and healthcare products.
- Experience handling quotations, tenders, or procurement processes.
- Strong attention to detail and accuracy.
- Problem-solving and customer conflict resolution skills.
- Ability to prioritize tasks and meet deadlines.
Key Performance Indicators (KPIs)
- Order accuracy and processing time
- Customer response turnaround
- Sales team support efficiency
- Customer satisfaction levels
- CRM and documentation accuracy
We look forward to finding a dedicated educator who can make a positive impact in a small, focused learning environment.
This post is for an existing vacancy.
Any suspicious fraudulent job posts may be reported to our HR Department.
Our Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants’ disability-related accessibility needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in our recruitment process, kindly contact our HR Department
Pay: From $50,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Work Location: In person
