Join Our Team as a ReStore Associate!
We are seeking a friendly, reliable, and customer-focused part-time ReStore Associate to support the daily operations of our Brantford ReStore location while delivering an exceptional experience for customers and donors.
As a ReStore Associate, you are often the first point of contact for our community. Your role is essential in creating a welcoming environment, supporting sales, maintaining merchandising standards, and ensuring donated goods are presented in a way that maximizes revenue and impact.
The Habitat ReStores generate revenue by selling donated and reclaimed building materials and household articles to fund the activities of Habitat for Humanity Heartland Ontario.
Why this Role Matters
This role sits at the intersection of retail performance, community impact, and team leadership.
As ReStore Manager, you are responsible for turning donations into dollars - and dollars into homes. Your leadership directly impacts revenue generation, donor relationships, customer experience, and the strength of the ReStore team.
Simply put: when the store performs well, more families get homes.
What success looks like (6-12 months)
- Customers and donors consistently experience friendly, professional, and helpful service.
- Sales transactions are accurate, efficient, and compliant with cash-handling standards.
- Incoming donations are processed efficiently and prepared for sale in a timely manner.
- Inventory is well-stocked, with high-demand or low-stock items communicated proactively to management.
- Health and safety practices are consistently followed, contributing to a safe and organized store.
- You show up engaged, dependable, and aligned with our mission and values.
What you'll do
- Deliver exceptional customer, donor, and volunteer service while supporting a welcoming and positive shopping experience.
- Build strong relationships with customers and donors to encourage ongoing engagement and repeat visits.
- Support sales activities through product pricing, promotion, negotiation, and upselling opportunities.
- Process transactions accurately and efficiently using the point-of-sale system.
- Respond to customer inquiries and assist with email and general correspondence.
- Prepare, merchandise, and maintain attractive product displays and organized sales floor areas.
- Assess, approve, price, and record donations in alignment with organizational practices and procedures.
- Manage inventory flow, including overstock storage, deliveries, pickups, and truck scheduling support.
- Maintain a clean, safe, and organized work environment while following all health and safety requirements.
- Promote teamwork, collaboration, and a positive workplace culture.
- Support and uphold Habitat’s mission, values, and community impact initiatives.
About You:
- Customer Service Focus: Friendly, professional, and service-oriented.
- Retail Readiness: Comfortable assisting customers, handling transactions, and supporting sales.
- Adaptability: Able to manage changing priorities in a fast-paced retail environment.
- Attention to Detail: Takes pride in product presentation and store organization.
- Technology Skills: Comfortable using POS systems and basic computer applications.
- Physical Capability: Able to lift up to 50 pounds and perform physical tasks safely.
- Availability: Willingness to work Saturdays as scheduled.
- Certifications: Forklift Operator license is an asset or willingness to become certified.
- Cleared criminal background check.
What It Means to Work at Habitat for Humanity Heartland Ontario
One Team. One Purpose. One Community.
We are one team, united by a shared purpose: to build affordable homeownership and stronger communities - together.
- We put safety first. We protect physical, psychological, and emotional well-being. We speak up about risks, look out for one another, and show up alert, prepared, and ready to work safely - every day.
- We build trust. We act with honesty, integrity, and authenticity. We follow through on commitments, communicate early when things change, and show up when we say we will.
- We treat everyone with respect. Every voice matters. We listen, communicate openly, and show up with professionalism and care - even in tough conversations.
- We work as one team. We collaborate and support one another. We show up for our teammates, step in when help is needed, and succeed together.
- We hold ourselves accountable. We take ownership of our actions and outcomes. We show up prepared, do what we say we will do, learn from mistakes, and improve.
- We bring a positive, committed attitude. We bring purpose, energy, and care. We show up engaged, solution-focused, and committed to creating a supportive, inclusive, and FUN place to work.
This is the Heartland way. Together, we build more than homes - we build community.
Perks & Benefits:
- Competitive compensation based on qualifications and experience.
- Paid time off.
- A chance to be part of a mission-driven organization that makes a real impact
Inclusion & Accessibility:
Habitat for Humanity Heartland Ontario is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds. Accommodation is available upon request for candidates taking part in all aspects of the selection process.
Learn more about our AI in our Recruitment Process:
We leverage AI in our recruitment process to streamline tasks like scheduling interviews and organizing applications, we ensure all tools comply with human rights and privacy legislation. While AI supports our efficiency, every application and decision in our recruitment process is made by our people.
This is an ongoing vacancy.
Pay: $18.10-$20.82 per hour
Benefits:
- On-site parking
- Paid time off
Flexible language requirement:
Application question(s):
- Please tell us why you are interested in joining the Brantford ReStore and your available hours.
Work Location: In person
