The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Job Duty
Associate Relations
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Analyze and provide resolution to Supervisors and Managers on methods and approaches to resolve employee relations issues not limited to employee complaints, favoritism, attendance, conflicts, communication issues etc.
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Complete investigations into complaints and performance concerns and provide investigation reports and recommendations on resolution to Supervisor for review.
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Work with teams to deliver corrective actions or separations to employees as appropriate
Policy/Procedure/ Program Management
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Advise management on policies, programs, and procedures
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Ensure that programs are carried out in accordance with company's policies and procedures
Customer Service
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Field general phone calls and questions from associates
Miscellaneous
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Support special projects as assigned
Supervisory Responsibilities
Direct Reports
- This position does not have supervisory responsibilities for direct reports
Indirect Reports
- This position does not have guidance or mentoring responsibilities for indirect reports
Travel and/or Driving Requirements
Travel is not an essential duty and function of this job. Driving is an essential duty or function of this job.
Minimum Qualifications
The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job
Education Level: (Required) Bachelor's Degree or equivalent experience
Field of Study/Area of Experience
3-5 years of experience in general HR preferred- Experience in employee relations and handling investigations preferred
- SPHR or PHR a plus
Skills, Knowledge and Abilities
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Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadline
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Well-organized, detail-oriented, and able to handle a fast-paced work environment
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Strong prioritization skills
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Flexible and adaptable, able to change and alter according to changes in projects or business environment
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Team building Skills
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Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
Environmental & Physical Requirements
Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.
The Company is committed to providing equal opportunity in all employment practices without regard to race, nation or ethnic origin, colour, religion, age, sex (including pregnancy and childbearing), sexual orientation, marital status, family status, physical or mental disability or pardoned criminal convictions, or any other category protected by law.
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Employee understands that neither the provision of the Job Description nor any representation in this document creates a guarantee or contract of employment for any specified period of time or changes the nature of Employee’s employment, which can only be modified in a writing signed by the CEO.
