Carol Automobile is currently looking for a Service Consultant to complete its team.
Serves as a guide to facilitate the customer buying experience. Facilitates interview at customer's pace, to discover customer and preferences, needs and buying motives. Matches customer needs with model, equipment and presents vehicle in terms of customer's interest. Offers test drives and accompanies them if required. Presents financial preposition and satisfies customer concerns. Conducts delivery process and follows up in prescribed manner with customers. Follows up with customers after delivery
to develop customer loyalty.
Benefits and conditions of employment:
- Full-time position;
- Competitive salary;
- Holidays according to company standards;
- Pleasant environment.
Working Environment:
- Working mostly inside in a controlled office.
- May require working outside IE lot snow clearing, Greeting customers on the lot, etc.
- Using computer to look up information.
- Driving a vehicle.
- Using equipment consistent with industry standards.
Duties:
- Ensure a high quality effective and professional experience is provided to every customer following the dealership's sales process.
- Maintains high ethical standards in daily activities.
- Develops and achieves challenging individual gaols and expectations.
- Establishes knowledge base of accessory packages available to customers.
- Establishes knowledge base regarding all products, services, customer demographics or profiles and competitive automotive makes and models.
- Builds productive working relationships and consults with others if necessary.
- Has an approachable style.
- Takes initiative to help others.
- Actively listens to concerns of customers as well as coworkers and takes prompt action to respond to their needs.
- Follows up with customer to ensure that their needs have been met or exceeded.
- Promotes cooperation and teamwork through actions.
- Effectively handles changes in the sales department.
- Maintains composure in dealing with customers.
- Implements and adapts to changes quickly and efficiently.
- Maintains courteous and professional relationship in all situations with dealership customers and employees.
- Encourages others to value changes.
- Implements and values changes.
- Coordinates with the service department, body shop and others to ensure customer request are met.
- Identifies and supports opportunities for methods/process improvement in the sales department.
- Applies Retailing techniques and sales processes.
- Establishes knowledge base of auto industry competition.
- Maintains working knowledge of Ford, Finance, lease, and insurance programs.
- Participates in departmental and dealership-wide meetings.
- Follows sales processes to ensure standards are met.
