Summary
The Fixed Operations Manager is responsible for overseeing and managing all service and parts department operations to ensure both customer safety and satisfaction, as well as overall departmental success. A key priority for a Fixed Operations Manager is to instill brand/dealership loyalty and ensure a positive customer experience.
The Fixed Operations Manager has excellent communication skills and is able to listen and discern as well as manage the entire Parts & Service process. The Manager focuses on the big-picture without missing any of the details and delivers consistent positive results. They set an example as an expert in their field setting the a high standard of service for all aspects of the customer experience.
A Fixed Operations Manager upholds the dealerships’ standards and values so that the customer is fully satisfied through every interaction with the service department. As a team player, the Fixed Operations Manager fosters positive relationships with personnel in all areas of the dealership.
The Fixed Operations Manager is responsible for working, overseeing and managing the Dealership Parts Department.
The motivated and results-driven Parts Manager is a leader who is devoted to managing an efficient parts department. They are experienced and knowledgeable in all aspects of the parts department operation.
The Fixed Operations Manager is an excellent communicator and collaborator and is a master at running a profitable and efficient Parts Department. They are well versed in purchasing and inventory control and are constantly setting goals and achieving them.
The Fixed Operations Manager is responsible for managing and organizing personnel in the Parts Department by training, motivating and monitoring employees and their activities/results.
A Fixed Operations Manager upholds the dealerships’ standards and values so that the customer is fully satisfied with every interaction in the service department. As a team player, the Fixed Operations Manager fosters good relationships with personnel in all areas of the dealership.
The Details
Be effective in project management in the Service Department
- Oversee all aspects of dealership parts & service departments, including operational performance, operational & maintenance costs, safety of operation, plus compliance with applicable laws and regulations
- Directs procurement of all types of company-owned-and-operated automotive equipment, materials, supplies, and also parts required to maintain automotive equipment, garages, and storage facilities.
- Assist in problem solving, and diagnosing vehicle problems.
- Order and maintain service tools as necessary.
- Oversee administration of warranty claims.
- Oversee hiring, training, supervising, and coaching of service department employees.
- Set schedules and assign tasks to service department employees.
- Review and analyze actions regularly to determine how to better utilize time and plan more effectively.
Be an excellent collaborator
- Work with upper management to make parts & service department personnel decisions.
- Maintain good working relationship with factory/OEM.
- Maintain effective employee relations.
- Attend Executive Team Meetings Thursdays at 9:30am to provide operational updates
Commit to the Dealership Brand
- Complete the required training offered by the dealership.
- Stay up-to-date on all training programs.
- Possess a strong product knowledge.
- Possess a strong aptitude of technical/mechanical repairs.
- Be knowledgeable about new features and updates.
- Be a champion for delivering excellent service at all times.
- Actively maintain the cleanliness of personal and team workspaces.
- Maintain a professional appearance.
Develop and maintain full knowledge about the Industry
- Keep up to date with products, accessories, prices, and key features of major competitors.
Specific Skills
- Excellent time management skills.
- Excellent customer service skills.
- Effective written communication skills.
- Excellent interpersonal skills with an engaging and upbeat attitude.
- Organized and an attention to detail with the ability to document customer needs.
- Ability to work in a team environment to achieve common goals.
- Flexible and open to change; initiative to take on special tasks as needed.
- Ability to manage customer complaints and to solve difficult or complex problems.
- Results-oriented and accountable for all aspects of the department.
- Able to operate manual and automatic transmissions.
- Basic computer skills and knowledge of Microsoft Office
- Strong knowledge of automotive parts and technical/mechanical repairs.
- Strong manufacturer product knowledge.
- Excellent interpersonal skills with an upbeat and engaging attitude.
- Excellent verbal communication skills.
- Excellent customer service skills.
- Organized and an attention to detail with the ability to document customer needs.
- Ability to work in a team environment to achieve common goals.
- Ability to multitask.
- Strong inventory control knowledge.
- Strong budget management skills.
- Strong purchasing skills.
- Ability to manage customer complaints and to solve difficult problems.
Education & Experience
- College Diploma or Trade School Certificate in Automotive Studies, or equivalent.
- Strong product knowledge.
- Strong aptitude of technical/mechanical repairs.
- Valid Driver’s License for province of employment.
- Ideally two (2) years minimum as a Parts & Service Manager.
- One (1) year Brand product experience preferred but not required
- Dealership previous experience is necessary for this position
This position qualifies for a comprehensive benefits package include life & disability insurance as well as full health, dental, and medical coverage. Also includes a health spending account as well as an optional RRSP Matching program. Housing options may be available. Moving Allowance may be available.
