At ERIS, we help people make smarter, more confident property and environmental decisions. As a leading provider of environmental risk data and insights across North America since 1999, we combine powerful technology, extensive databases, and deep industry expertise to deliver fast, reliable information to professionals across real estate, legal, lending, and environmental sectors. Our team is driven by curiosity, precision, and a shared commitment to making complex information clear and actionable. We value collaboration, innovation, and accountability, and we believe that great work comes from empowering talented people to think critically and grow continuously. Joining ERIS means being part of a forward-thinking company where your contributions have real impact helping clients navigate risk, protect investments, and build with confidence.
ERIS has a vacancy for a Collections Analyst to support the organization's financial health by ensuring the timely collection of receivables, maintaining accurate customer account records, and proactively resolving payment issues. This role is responsible for analyzing account activity, communicating effectively with customers, and recommending strategies that improve cash flow while minimizing risk. Through attention to detail, strong problem-solving, and collaboration with management, the position helps safeguard revenue, enhance operational efficiency, and uphold company policies in a dynamic business environment. This is a hybrid position based in the Toronto, Ontario area to fill an existing role. The annual compensation range for this position is $55,000 - $65,000.
- Ensure timely collection of outstanding receivables to meet company targets.
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Contact customers regarding overdue accounts and resolve issues preventing payment.
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Conduct regular reviews and reconciliations of customer accounts to maintain accuracy.
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Monitor accounts for non-payment, late payments, and other irregularities.
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Investigate and resolve payment discrepancies, providing supporting documentation as required.
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Documenting all collection efforts by adding notes derived from calls/emails, and escalate material exposure as appropriate to Management
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Process credit card payments securely and efficiently.
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Analyze customer payment patterns to develop strategies that enhance cash flow.
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Use tracing techniques to locate customers as needed.
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Provide updates to management on the status of overdue accounts.
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Recommend accounts for credit hold, third-party collections or bad debt write-offs.
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Adhere to all company policies and management directives.
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Adapt to changes and learn new processes as the business evolves.
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Perform other related duties as assigned.
- Education: A degree in accounting, finance, or a related field
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Minimum 3 years of collections experience
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Strong attention to detail and high level of accuracy
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Self-motivated team player with a positive attitude and strong work ethic
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Ability to work under pressure, manage multiple tasks, and meet deadlines
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Excellent interpersonal and communication skills (both written and verbal)
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Effective organizational and time-management skills
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Ability to work independently with minimal supervision
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Strong analytical and problem-solving capabilities
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Advanced Excel Skills, Proficient in Word, and Outlook
- A culture based on caring, ownership, accountability, and integrity. Our teams are agile, collaborative, innovative and continually strive for excellence.
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We encourage a healthy work-life balance in a fast-paced expanding company.
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We treat others with respect and fairness and strive for clear and open communication at all levels.
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We are passionate about building an inclusive and diverse workplace that others envy.
If you are excited about this opportunity and feel it aligns with your strengths, interests and aspirations, we encourage you to submit your thoughtful cover letter and resume.
ERIS is committed to Diversity and Inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees' unique contributions to our company's success. We are an equal opportunity employer; we welcome all applications to help us build a diverse workforce which reflects the diversity of our team and communities. Should you need accommodation at any point in the process, please note it in your cover letter. Artificial intelligence is not used to screen, assess or select applicants.
