Meridian Housing Foundation (MHF), based in the Town of Stony Plain, AB, is a non-profit organization established in 1960. Our purpose is to provide affordable housing solutions for residents of the Tri-Region area through supportive lodge living for seniors, financial subsidies for eligible residents, and self-sustaining affordable housing programs. As our organization continues to grow, we are seeking a Lodge Manager for our Horizon View Lodge in Spruce Grove, AB.
The Lodge Manager is responsible for overseeing the day-to-day management of Horizon View Lodge, ensuring a safe, supportive, and respectful environment for residents by overseeing daily internal operations, resident services, facility management, and supports staff supervision while maintaining compliance with organizational policies and applicable regulations. The Lodge Manager provides site leadership and is accountable for the effective delivery of lodge services, budget management, and operational performance. This role also supervises the Activities Coordinator, Assistant Lodge Manager, and Lodge Receptionist positions.
Key responsibilities
Specific duties and responsibilities of this position shall include but not be limited to the following:
Operational Management
- General Operations: Oversee daily lodge operations to ensure efficient and effective service delivery. Ensures compliance with all applicable regulations, policies, and standards. Monitors vacancies and works collaboratively with the housing department to support resident retention initiatives.
- Health & Safety: Ensure health and safety programs, including regular inspections and incident reporting are being completed. Maintain a safe environment for residents, staff, and visitors. Monitor and address workplace hazards in a timely manner.
- Outbreak Management & Infection Control: Manage outbreak preparedness and response, including infection prevention and control measures. Coordinate flu shot and vaccination clinics for residents and staff. Ensure timely outbreak reporting and communication with appropriate stakeholders and management. Implement and monitor infection control protocols and staff training.
- Facilities & Support Services: Coordinate building maintenance, recreation services, housekeeping, and food services to ensure quality standards. Address maintenance issues and ensure timely repairs. Oversee contracted services as required.
- Staff Management Support: Support onboarding and retention strategies. Ensure adequate staffing and training of lodge staff in collaboration with Assistant Lodge Manager, Chef, and Director of Operations. Provide coaching, performance management, and ongoing support. Conduct regular evaluations and address performance concerns. Identify training and professional development opportunities. Foster a positive, respectful, and collaborative workplace culture. Promote teamwork, accountability, and staff engagement. Support employee well-being and morale.
- Community outreach: Develop and maintain positive relationships with residents’ families, Home Care staff, relevant community service providers, volunteers, vendors, contractors and other stakeholders.
- Administrative tasks: Completes operational reports, occupancy tracking, and incident documentation.
- Emergency Preparedness: Ensure emergency preparedness plans are in place, up to date, and regularly reviewed. Conduct drills and training for staff on emergency procedures. Coordinate response to emergencies to ensure resident and staff safety.
Resident Services
- Resident Experience & Environment: Promote a safe, respectful, and inclusive living environment. Ensure residents’ rights, dignity, and privacy are upheld. Foster a sense of community within the lodge. Organize and host Resident Council meetings with the Activities Coordinator, ensures minutes are taken, and follow through occurs on actions that are identified.
- Resident Support & Engagement: Support resident well-being through programs, services, and community engagement. Coordinate services to meet changing resident needs. Maintains positive relationships with local service providers, healthcare partners, volunteer groups, community organizations, and external stakeholders to enhance resident services and community engagement opportunities.
- Communication & Issue Resolution: Address resident concerns, complaints, and feedback in a timely and professional manner. Escalates concerns to the Director of Operations. Communicate effectively with residents and their families. Maintain open and transparent communication channels. Support residents and families during transitions to ensure a smooth experience.
Resource Allocation
- Procurement & Inventory: Manage inventory and supplies and get approval for purchases when inventory is low. Oversee vendor relationships and purchasing processes.
- Occupancy & Administration: Maintain accurate administrative and financial records. Prepare reports for leadership and regulatory requirements.
- Resource Planning & Allocation: Ensure resources are allocated to support quality resident care and operations. Balance staffing, supplies, and services to meet operational needs. Works with the Director of Operations to develop the lodge services budget.
Key skills and qualifications
Education: Post-secondary diploma/degree in business administration, human services, or a related field is preferred. Community Housing Manager Certificate Program is an asset.
Experience: 3-5 years of management or supervisory experience. Experience in seniors housing, supportive living, healthcare, or a related environment is preferred.
Collaboration & Team Building: Skilled at fostering inclusive team environments, encouraging open communication, and building strong working relationships across roles and departments.
Communication Skills: Strong written and verbal communication skills, with the ability to effectively address complaints, issues, and inquiries while representing the organization's purpose, policies, and procedures among a variety of stakeholders.
Leadership: Demonstrated ability to lead by example, with a strong track record of managing, mentoring, and motivating staff to achieve organizational goals.
Organization & Time Management: Strong organizational, planning, and time management skills with the ability to prioritize tasks effectively and meet deadlines in a dynamic environment.
Problem-Solving: Exceptional critical thinking and problem-solving skills with the ability to navigate complex issues.
Supportive Lodge Living Knowledge: Knowledge of relevant legislation, regulations, and standards for seniors’ lodges or supportive living environments.
Technical Skills: Proficient in Microsoft Office Suite and scheduling software; experience with Yardi and GoEasyCare are considered an asset.
Working conditions
Work Hours are scheduled Monday to Friday; flexibility required for shift coverage in afternoons, nights, and weekends in case of emergencies.
This position is based at Horizon View Lodge (Spruce Grove, AB).
Training or certification in First Aid/CPR.
Dress Code: Business casual attire with flat, non-slip, closed-toed shoes.
Salary and benefits
Competitive salary, commensurate with experience.
Benefits package including health insurance, pension, and paid time off.
Professional development opportunities.
Benefits:
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Work Location: In person
