This position is in Slave Lake
Now Hiring: Front Desk Agent
Slave Lake Inn & Conference Centre
We are looking for a reliable, organized, and customer-focused Front Desk Agent to join our team. This is a key position in a busy hotel where no two days are the same.
Position Overview
As a Front Desk Agent, you are the first point of contact for our guests, responsible for creating a welcoming atmosphere while ensuring smooth daily operations of the hotel.
This role includes front desk duties, guest services, and supporting overall hotel operations.
Responsibilities
- Greet guests and provide exceptional customer service
- Handle reservations, check-ins, and check-outs
- Manage multi-line phone systems and guest inquiries
- Perform cash handling and basic accounting procedures
- Complete room inspections and ensure readiness
- Assign tasks to housekeeping and maintenance
- Assist with laundry and back-of-house operations as needed
- Help with meeting room setup
- Assist in restaurant or off-sales when required
- Monitor and respond to security situations
- Maintain daily shift reports and staff communication
- Keep front desk area organized and professional
Requirements
- Experience in front desk or hospitality preferred
- Experience with RoomKey or similar PMS systems is an asset
- Strong communication and organizational skills
- Ability to work under pressure in a fast-paced environment
- Strong problem-solving abilities
- Comfortable with computers and Microsoft Office
- Experience with cash handling
Schedules
- Day, Evening, and Night Shifts
- Must be available for weekends
- temporary hotel accommodation available
Why Join Us?
- Variety in your day — not just a desk job
- Opportunity to learn all areas of hotel operations
- Be part of a team that values initiative and responsibility
If you are someone who takes pride in your work, stays organized, and enjoys working with people, we would like to hear from you.
Job Type: Full-time
Pay: $18.00-$20.00 per hour
Education:
- Secondary School (preferred)
Experience:
- receptionist: 1 year (preferred)
- Hospitality: 2 years (required)
Work Location: In person
