$17.60/hour + Monthly Performance Incentives | Full-Time | 37.5 Hours per Week
Join AllianceOne, a Teleperformance company and global leader in customer experience solutions.
We are currently hiring Customer Service Representatives to support customers in the financial services industry. In this role, you will handle inbound customer inquiries, resolve account-related concerns, and deliver an exceptional customer experience.
If you enjoy helping people, solving problems, and working in a fast-paced call center environment, this could be the opportunity for you.
Why Join AllianceOne?
- $17.60 per hour
- Monthly performance incentives up to $355
- Paid training
- Full-time, stable schedule
- Career growth opportunities within Teleperformance
- Supportive team environment
What You'll Do
As a Customer Service Representative, you will:
- Handle inbound customer calls and account inquiries
- Resolve customer concerns while delivering a positive experience
- Provide accurate information and account support
- Navigate multiple systems while speaking with customers
- Meet quality, productivity, and customer satisfaction goals
- Collaborate with team members and leaders to achieve performance objectives
What You Bring
To be successful in this role, you should have:
- Minimum 1 year of call center experience or equivalent customer service experience
- Excellent English communication skills, both written and verbal
- Strong computer skills and ability to learn new systems
- Typing speed of at least 25 words per minute
- Ability to multitask across multiple applications while speaking with customers
- Strong problem-solving and analytical skills
- Ability to work effectively in a team environment
- Openness to coaching and continuous development
Preferred Qualifications
Candidates with the following experience are encouraged to apply:
- Supporting U.S.-based customers
- Auto finance or financial services experience
- Experience working with customer satisfaction metrics such as NPS or ESAT
Schedule & Training
Training Schedule:
Monday through Friday
Work Schedule:
37.5 hours per week
Monday through Friday
Must be available to work any shift between 9:30 AM and 8:00 PM
Work Location
75 Eglinton Ave East
Toronto, ON M4P 3A4
Employment Requirements
- Clear criminal background check required before start date
- Employment reference verification covering the previous 12 consecutive months in Canada or the United States
About AllianceOne
AllianceOne, a Teleperformance company, delivers customer experience and financial services solutions to leading organizations. We are committed to creating an inclusive workplace where employees can grow professionally and build rewarding careers.
AllianceOne is an equal opportunity employer and provides accommodations throughout the recruitment process in accordance with the Ontario Human Rights Code.
Work Location: In person
