Client Care Administrator - UROSPOT
WHO YOU ARE…
As the Client Care Administrator, you are the first face to our clients. Using your receptionist experience in health, wellness or hospitality, you will welcome our clients, make them feel comfortable, help turn potential clients into clients, run the daily schedule, handling billings and be the organizer extraordinaire that keeps the day running smoothly.
You know your interactions with clients help establish our brand in their mind. Surprising and delighting others makes your day. You have an infectious personality, a polished and professional image, and a warm manner. You know how to build relationships with people. People want to talk to you.
Being a part of a brand that truly makes a difference is what you’ve been looking for. Part time hours so you can manage the rest of your life is a necessity for you. A beautiful and safe space where we only treat one client at a time is a dream come true.
We can’t wait to meet you.
To learn more about UROSPOT visit www.urospot.com
Competencies
- Client Focus - Provides superior service to our clients
- Attention to Detail - "love is in the details" is a core value at UROSPOT. Must be 3 steps ahead at all times.
- Communication - Expresses and transmits information with consistency and clarity.
- Organization - Able to create or maintain processes to ensure all relevant information or tools are easily accessible.
- Ownership - Takes pride in the work that is accomplished and understands the function of tasks within the larger picture of the organization. Ensures deadlines are met and work is completed properly.
- Professionalism - Demonstrates a polished and professional appearance
- Resourceful - Responds to difficult situations or workplace requirements by using the available tools and information to support decisions and solutions.
- Time Management - Balances a myriad of tasks; prioritizes duties as needed.
Job Duties
- Act as a first point of contact for our clients. Creating brand equity with every interaction.
- Present a positive and professional image of the brand when interacting with clients, visitors, and other external stakeholders.
- Answer telephone and email inquiries. Able to handle phone consultations - turning potential clients into clients.
- Manages the daily schedule and coordinates client treatments. Handle billing and running daily reports. This requires commitment to fully understanding our scheduling software.
- Assists the owner with daily administration requirements.
- Maintain a high level of confidentiality in all interactions.
- Maintain and monitor office supply inventory levels; place orders as required; and arrange for servicing of office equipment.
Job Requirements
- Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Maintain a very polished and professional image at all times.
- Superior telephone manners and strong interpersonal skills
- Ability to adapt to new technology
- Ability to maintain positive professional boundaries
- Ability to effectively communicate both verbally and in writing
- Ability to work individually as well as part of a team
Work Conditions
- Operation of desktop computer, ipads, merchant machines and phones
- Extended periods of sitting
- Interaction with clients, employees, management, and potential clients
- Flexibility with hours needed
- Attendance and participation in training
Acknowledgement and Agreement
UROSPOT is an equal opportunity employer and strives to ensure that its hiring process meets the needs of all persons with disabilities. As such, UROSPOT will provide reasonable accommodation for any applicant, as requested during the hiring process.
Job Type: Part-time
Pay: $22.00-$25.00 per hour
Education:
- Secondary School (preferred)
Experience:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)
- Retail: 1 year (preferred)
Work Location: In person
