Overview:
Opportunity for Full-Time Advancement
We are seeking a motivated, service-driven, and hands-on Front of House Supervisor to join our team. This part-time leadership role is ideal for an individual who is passionate about hospitality, guest satisfaction, team development, and operational excellence. For candidates who demonstrate commitment, leadership, and a willingness to serve the needs of the business, a full-time management opportunity may be available.
The Front of House Supervisor is responsible for delivering an exceptional guest experience by leading front-of-house operations, supporting team members, and ensuring company and brand standards are consistently met. This role works closely with management to drive restaurant performance, maintain operational excellence, and foster a positive workplace culture.
Responsibilities:
-
Deliver and maintain an exceptional guest experience at all times.
-
Lead by example in providing outstanding customer service.
-
Handle guest concerns professionally and effectively, ensuring satisfactory resolution.
-
Spend a significant portion of each shift on the floor coaching, assisting, and supporting staff.
-
Supervise and support front-of-house team members, including Hosts, Servers, Bartenders, Expeditors, and Mobile Servers.
-
Provide ongoing coaching, training, recognition, and performance management.
-
Promote teamwork and collaboration to achieve service and operational goals.
-
Step into any front-of-house position as required to ensure uninterrupted guest service.
-
Complete daily, weekly, and operational checklists accurately and on time.
-
Ensure cleanliness, maintenance, and organization of the restaurant, property, and equipment.
-
Follow and enforce food safety and workplace safety standards.
-
Maintain up-to-date knowledge of menu items, promotions, and operational procedures.
-
Attend scheduled management meetings and contribute to business planning and execution.
-
Support management in controlling food, beverage, labor, and waste costs.
-
Assist with inventory management, product ordering, invoice processing, and receiving.
-
Ensure cash handling policies and procedures are followed accurately.
-
Assist with administrative duties including payroll, invoices, and reporting requirements.
-
Support achievement of budgeted labor and operational targets.
-
Participate in local marketing initiatives and community engagement efforts.
-
Help drive business growth through positive guest interactions and operational excellence.
-
Support company mission, vision, and values through daily actions and decision-making.
Qualifications:
-
Previous restaurant or hospitality leadership experience preferred.
-
Strong customer service and communication skills.
-
Ability to lead, motivate, and develop team members.
-
Excellent problem-solving and conflict-resolution abilities.
-
Strong organizational and time-management skills.
-
Knowledge of food safety, cash handling, and restaurant operations.
-
Ability to work evenings, weekends, and holidays as required.
-
Ability to remain professional, positive, and adaptable in a fast-paced environment.
Min: CAD $18.50/Hr. Max: CAD $18.50/Hr.
