The Assistant Manager is generally responsible for assisting with the day-to-day operations of the store as assigned by the Dealer-Owner or Store Manager. These duties commonly include supervision of personnel, serving as manager in the manager’s absence, helping to meet sales and financial objectives, advertising and promotional planning, working on special projects, supervising inventory, merchandising, pricing, and facilitating communications between management and employees. The Assistant Manager performs all assigned tasks with sufficient speed and accuracy to support store efficiency and a high level of customer service. This role involves some contract sales and materials quoting - as such, sales and building materials knowledge is an asset.
DUTIES / RESPONSIBILITIES:
- Provide guidance and supervision for staff members as directed by the Store Manager or Dealer-Owner(s).
- Assist the Store Manager with staff meetings and training.
- Serve as manager in the manager’s absence.
- Hire or suggest the hiring of new full or part-time sales personnel within assigned departments.
- Advise the Store Manager well in advance of the need for increased or reduced sales personnel.
- Establish work schedules for full and part-time sales personnel.
- Ensure that store fixtures, trucks, the POS system, and other equipment are in proper condition to meet the store’s operational needs.
- Preemptively identify operational concerns and develop solutions with Store Manager.
- Suggest rule or policy changes that could improve efficiency, morale, operations, profits, sales, etc.
- Be a positive role model by following company procedures.
- Complete documented performance management and reviews as required, in a timely manner.
- Attend trade shows and events as directed by the Store Manager.
- Develop promotions to build store traffic.
- Ensure that the sales floor and sales staff are ready for all promotions.
- Understand and use merchandising techniques that produce the highest possible level of sales.
- Ensure that endcaps and feature displays are properly merchandised, maintained, and changed on a timely basis.
- Facilitate and maintain communication between employees, the Store Manager, and Dealer-Owner(s).
- Be responsive to employees who have questions and/or comments about their job responsibilities.
- Encourage employee decision-making input and resolve disputes.
- Greet and assist customers on the sales floor.
- Be aware of shoplifting and act consistently with company policy to discourage it.
- Maintain excellent customer service to maximize sales.
- Lead the sales team by example.
- Responsible for some contract sales and quoting materials.
- Resolve customer claims and/or complaints in a manner that is timely, courteous, and discreet.
- Authorize credit limits, acceptance of cheques, etc. in a manner consistent with company policy.
- In the absence of the Store Manager, exercise sound judgment in the event that a departure from store policy may be required.
- Understand the POS system and procedures related to purchases and payments.
- Work on additional duties and assignments as assigned by management.
- Work in a safe manner in accordance with provincial and federal safety legislation. Report any potential hazards and unsafe behaviour to management to have the situation corrected.
QUALIFICATIONS:
- High School diploma or equivalent.
- 2 - 3 years of retail experience is an asset.
- Ability to work a flexible schedule including weekends, evenings, and holidays.
- Skilled Leadership.
- Ability to work co-operatively in a team environment.
- Excellent communication skills.
- Excellent mathematical skills.
- Good understanding of Home Hardware’s products and promotions.
- Willingness to continually develop professional skills and knowledge base.
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Experience:
- Contract Sales: 1 year (preferred)
- Leadership: 1 year (preferred)
Work Location: In person
