Food + Beverage Supervisor- STACKT
STACKT is on a mission to create the next ecosystem that’s unconstrained by tradition and designed for inspired brands and consumers. Here, culture, commerce, and curiosity thrive as one. Every day since our April 2019 launch, we’ve been reinventing how it’s done. Incubating and accelerating new concepts. Connecting inspired brands and consumers. Growing and creating together.
From emerging small businesses to progressive big brands, STACKT’s award-winning Toronto flagship, STACKT market, animates 100,000 sq ft with art, retail, events and public space. Made entirely of shipping containers, the dynamic space shifts alongside the brands, people and experiences within it. Featuring more than 1600 shops in residence since launch, there’s always something new to discover.
Much more than a market, STACKT is a space to find inspiration, opportunity and connection.
About the Position
Reporting directly to the F+B Manager, the F+B Supervisor will support the day to day management of the site focusing on creating a safe and clean environment for guests while attending to food and beverage needs. This is a full time position with the expectation to work evenings, weekends and holidays.
Role & Responsibilities
Including but not limited to:
- Ability to be a positive, customer-facing representative of STACKT at all times
- Provide passionate direction toward achieving our vision
- Leading pre-shift briefings
- Complete pre + post shift duties as assigned
- Participate in daily food and beverage, event and activation operations
- Provide superior food and beverage service to guests
- Ensure all beverage service is in accordance with the Smart Serve Program
- Complete daily cash out sheets
- Comply with all health and safety regulations to ensure a safe environment for customers and staff
- Ability to work multiple roles on site
- Execute set-up, tear-down, and service of events under direction of management
- Support the management of market residents, brand activations and site partnerships, including but not limited to:
- Act as a brand ambassador for STACKT
- Available to support at times the STACKT team with tasks not outlined above
- Share necessary information, data or reporting as requested from internal team or external partners, etc.
- Support with fostering a healthy company culture and ensure you are motivating staff members to succeed in a positive manner
- Adhere to company protocols regarding all COVID-19 safety and sanitization policies while supporting the company by developing and auditing systems.
About You
You are an experienced multitasker who takes pride in your work and has a keen attention to detail. You understand the importance of presentation and will ensure that your work maintains a high level of standard. You take pride in implementing effective and efficient routines to achieve success. You thrive in a fast-paced environment and enjoy interacting with multiple departments.
Key Competencies
- Possess strong customer service + problem-solving skills
- Available to work evenings + weekends and holidays
- Some heavy lifting required – must be comfortable and have the ability to lift up +30lbs
- Shifts take place outdoors in all weather – must be comfortable working outdoors
- Ability to foster a healthy and positive environment for company and guests
- Posses solid relationship management with internal teams and external vendors / partners / suppliers
- Possess good organizational, time management and problem-solving skills
- Possess planning, managing, and coordinating skills – must show the ability to multitask
- Ability to work well under pressure and multi-task effectively
- Ability to work with the STACKT team as a whole to promote the entirety of STACKT market to all guests
- Strong leadership ability, time management, self-driven, goal-oriented, and adaptable to a diverse environment
- Strong entrepreneurial spirit
- Sales Driven
- Ability to appropriately manage and schedule daily staff according to business demands
- Proficient ability to understand labour costs and management.
- Ability to stand on their feet for prolonged periods of time.
Education and Experience
- Minimum of 3-4 year of progressive management and service experience, preferably in a fast-paced, high volume, professional setting
- Smart Serve Certified
- Experience using G-suite, project management software and inventory software
- Hands-on leading teams up to 50-staff during peak season
- Familiar with Square POS + OpenTable programming
- Experience with managing inventory supplies and relevant vendors is an asset
- Experience working and executing events
- Experience in managing high volume (indoor & patio), events, catering
- Worked in both corporate group and independent
- Experience working at food pop-ups / food or music festivals considered an asset.
STACKT is an Equal Opportunity Employer and will provide accommodation upon request. Thank you for your interest in STACKT. Due to the large volume of applicants, only those pre-selected will be contacted.
Job Types: Full-time, Part-time
Pay: From $22.00 per hour
Expected hours: No less than 30 per week
Benefits:
- Discounted or free food
- Flexible schedule
Experience:
- Customer service: 3 years (preferred)
- Guest services: 2 years (preferred)
- Supervising: 2 years (required)
Licence/Certification:
Work Location: In person
