ABOUT THE COMPANY
Innova is a Canadian company with a strong presence across the country, serving a diverse range of industries. Whether in healthcare, technology, or professional services, Innova is known for its commitment to innovation, quality, and customer satisfaction. We are a forward-thinking organization that values its employees and invests in their growth. As we expand our customer support operations, we are looking for enthusiastic and dedicated Call Centre Agents to join our remote team.
ABOUT THE ROLE
We are seeking friendly, professional, and customer-focused Call Centre Agents to handle inbound and outbound calls. In this role, you will be the voice of our company, providing exceptional service to our clients, answering questions, resolving issues, and ensuring a positive customer experience. This is a fully remote position open to candidates anywhere in Canada.
WHAT YOU WILL DO
- Answer incoming calls from customers in a professional and courteous manner
- Respond to customer inquiries regarding products, services, and policies
- Troubleshoot and resolve customer issues efficiently
- Document all interactions accurately in our systems
- Follow up with customers to ensure satisfaction
- Meet performance goals and quality standards
- Collaborate with team members and other departments to resolve complex issues
- Stay up to date on product knowledge and company policies
WHAT YOU BRING
- Previous experience in a call centre or customer service role is an asset
- Excellent verbal and written communication skills in English
- Strong listening and problem-solving abilities
- Proficiency with computers and basic software
- Ability to work independently in a remote environment
- Reliable high-speed internet and a quiet home office
- A positive, professional, and empathetic attitude
WHAT WE OFFER
- Fully remote work environment
- Flexible working hours
- Comprehensive training and ongoing support
- Opportunities for career growth and advancement
- Competitive compensation and benefits package
WHY JOIN INNOVA
- Flexible Work: Work from anywhere in Canada
- Extra Time Off: Possibility to purchase additional days off per year
- Wellbeing Support: Multiple benefits offered to support physical and mental wellbeing, including telemedicine and a Wellness account
- Financial Security: Share plan and other savings options
- Commitment to Equity: We are committed to fostering an inclusive workplace where diversity is seen as a strength
Innova is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $28.25 per hour
Benefits:
- Employee assistance program
Application question(s):
- How many years of call centre or customer service experience do you have?
- Are you legally authorized to work in Canada?
Work Location: Remote
