Company Overview
NCCHD is dedicated to providing exceptional heavy-duty mechanical service and repair. Our commitment to quality and customer satisfaction drives us to maintain the highest standards in the industry.
Summary
We are seeking a Service Writer/Office Admin to join our team at NCCHD. The position would be to facilitate between the customer and the shop to ensure all parties’ needs are met, record all required information from customer on work order, schedule repairs, provide detail to Shop Foreman and/or General Manager, contact customer if any further work is required or recommended, create invoices and send to customers once the work order and invoice has been approved by the Shop Foreman and General Manager. Duties will also include accounts payable/receivable, and payroll.
The job would be Monday-Friday, 8am-5pm. RRSP and benefits are available after probationary periods.
Responsibilities
- Answer the phones and deal with walk in customers
- Create work orders based on customer’s requests and obtain customer approval
- Provide schedule of work to Shop Foreman and/or General Manager
- Contact customer with further required and recommended work
- Invoice out work orders once completed and approved by Shop Foreman and General Manager
- Enter and pay vendor and sublet invoices
- Process customer payments (both cheques and credit cards)
- Call customers on outstanding invoices
- Issue purchase orders when required
- Ensure office is all locked and secure at the end of the day
- Transfer calls to mechanic on call for the week
- Book subcontractors to complete work when needed
- Arrange meetings with management as per schedule or as required
- Assist in Health & Safety
- Enter dealership inventory and receive into computer system, update inventory as required
- Update insurance as directed
- Assist with payroll if required
- Reconciling bank statements and credit card statements if required
- Assist lead hand and shop foreman with delegating work to mechanics as required
- Complete office duties such as, filing, quoting jobs, and any other duties as requested by management
- Manage schedule and update charts on jobs
Requirements
- Proven experience as a service write/office admin or in a similar role.
- Strong customer service skills with a focus on client satisfaction.
- Mechanical knowledge is an asset but not required
- Excellent organizational skills with attention to detail.
- Ability to handle transactions accurately.
If you are organized, customer-focused, and ready to contribute to a dynamic team then we invite you to apply today at NCCHD!
Job Types: Full-time, Permanent
Pay: $50,000.00-$70,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- RRSP match
Application question(s):
- How many years of experience do you have working in a mechanic shop?
Experience:
- service writer/office admin: 1 year (preferred)
Work Location: In person
