We are seeking a detail-oriented Administrative Coordinator to manage reporting, invoicing, and administrative support for multiple branches. The successful candidate will coordinate inspection reports, maintain accurate records, and support efficient branch operations.
The ideal candidate is highly organized, thrives in a fast-paced environment, and possesses strong communication and customer service skills. Comfort interacting with customers and field technicians is essential.
Key Responsibilities:
- Review the inspection documents daily to access the next step of service required.
- Verify data by comparing it to source documents.
- Help customers through email, phone, online presentations, screen-share and in person meetings as required.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
- Liaise between the customer and internal teams.
- Answer telephones, direct calls and take messages as required
- Processes billing within required timelines.
- Set up contract parameters within the billing system to ensure correct invoices are issued
- Process all contract billing.
- Follows procedures and brings exceptions to the attention of their supervisor.
- Maintains billing information for each client.
- Answers customer questions and inquiries
- Resolves discrepancies in billing and invoices.
- Carries out related tasks as assigned.
Qualifications:
- Experience: minimum of 2 years’ experience as a Billing Clerk is an asset.
- Knowledge of basic accounting principles, practices and methods.
- Knowledge of computer software including MS Word, MS Excel, MS Access, MS Outlook
- Ability to complete work in a timely fashion and meet deadlines.
- Excellent problem solving skills
- Ability to handle confidential information.
- Excellent customer service skills.
- Excellent oral and written communication skills.- Excellent time-management and organizational skills, and attention to detail.
- Ability to work independently and as part of a team.
Pay: $45,000.00-$55,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- RRSP match
- Vision care
Work Location: In person
