**Secret Clearance Required**
About the Opportunity
We are seeking an experienced System Administrator to provide dedicated IT support within a fast-paced enterprise environment. This role focuses on delivering exceptional, high-touch technical support to executives and senior leadership, ensuring critical systems and services remain available and operational.
The successful candidate will serve as a trusted IT advisor and primary point of contact for VIP users, delivering responsive, professional, and proactive support while collaborating closely with technical teams and stakeholders.
Key Responsibilities
- Act as the primary IT support contact for executive and VIP users.
- Provide white-glove support through in-person, remote, and appointment-based service.
- Troubleshoot and resolve hardware, software, network, and mobile device issues.
- Install, monitor, upgrade, and maintain operating systems, hardware, and software.
- Proactively identify and address potential technical issues before service disruptions occur.
- Coordinate incident resolution with internal technical teams and third-party vendors.
- Track and manage incidents and service requests using IT service management tools.
- Support onboarding and offboarding activities, including device configuration and setup.
- Ensure adherence to security, privacy, and service management standards.
- Contribute to process improvements and knowledge-sharing initiatives.
- Work closely with Business Analysts, Project Managers, Developers, and stakeholders to maintain and improve system performance.
Required Qualifications
- Minimum5 years of experience as a System Administrator or in a similar technical support role.
- Experience supporting executives, senior leadership, or high-priority users.
- Strong customer service and communication skills.
- Experience documenting and managing incidents using ITSM platforms.
- Knowledge of Windows operating systems, desktop support, and enterprise IT environments.
- Ability to work independently while coordinating with multiple technical teams.
Preferred Qualifications
- Experience supporting MacBook users and Apple device ecosystems.
- Experience working within large government, public sector, or enterprise organizations.
- Familiarity with ITIL-based service management practices.
- Knowledge of cybersecurity and compliance requirements within enterprise environments.
Pay: $475.00-$525.00 per day
Work Location: In person
