Job title: Breakfast & Social Reception Attendant (On Property)
Location: Staybridge Suites Toronto Airport East/GTA/Pearson International Airport
Responsible to: Front Office Manager
ABOUT US
LHM Canada provides industry-leading support to its owners. We focus on managing great hotels that lead their markets in guest satisfaction, RevPAR penetration, and product quality. At LHM, we believe success in the hospitality industry begins with people. They are our greatest asset and, as such, are treated this way. To learn more about LHM Canada, please visit Hotel Development & Management | LHM Canada
RESPONSIBILITIES
Guest Experience & Brand Standards
- Set up, maintain, and restock the Staybridge “Morning Social” / daily breakfast buffet according to IHG brand standards for presentation, freshness, and food safety.
- Greet guests warmly, offer assistance, and ensure a friendly and welcoming breakfast atmosphere.
- Monitor buffet items throughout the shift, ensuring food is fresh, temperatures are correct, and items are replenished promptly.
- Keep the breakfast area, dining room, and service stations clean, tidy, and inviting at all times.
- Assist guests with special requests (high chairs, dietary needs, take-away bags when asked).
- Report any guest concerns, feedback, or unusual issues to the Supervisor/Manager immediately.
Operational Responsibilities
- Reliable and consistent attendance for scheduled morning shifts is A MUST!
- Set up and break down the breakfast buffet, including food preparation tasks such as basic baking/heating, portioning, and arranging items according to brand menu and presentation/serving standards.
- Ensure all food handling and storage meet health regulations and IHG guidelines.
- Maintain cleanliness of kitchen prep area, dish room, dining room, and service equipment during and after service.
- Wash dishes, small wares, and kitchen utensils as needed; return items to proper storage areas.
- Track and communicate low stock items for ordering; assist or process ordering if assigned such task.
- Handle equipment properly (ovens, toasters, coffee machines, waffle makers, dishwashers) and report any malfunction immediately.
Health, Safety & Compliance
- Follow all food safety standards, including proper food temperatures, labeling, storage, and sanitation.
- Comply with local health guidelines and Staybridge hygiene procedures.
- Wear appropriate uniform and PPE and maintain proper personal hygiene according to food-service requirements.
- Adhere to hotel emergency and security procedures, assisting guests as needed.
Teamwork & Communication
- Coordinate with the Front Desk and Housekeeping teams during peak times to support guest needs.
- Communicate effectively with supervisors about supply needs, equipment issues, or unusual situations.
- Support teammates when the breakfast area is busy to maintain guest satisfaction and smooth flow.
- Attend scheduled meetings, briefings, and training sessions.
QUALIFICATIONS
- Reliability and punctuality are essential for early morning shifts.
- Previous experience in food service, hotels, or customer service is preferred but not required.
- Knowledge of basic food handling or possession of a Food Handler Certificate is an asset.
- Friendly personality with strong guest-service skills.
- Ability to multitask in a fast-paced environment while maintaining cleanliness and organization.
- Physical stamina to stand for long periods, lift items up to 30 lbs, bend, and carry trays or boxes.
- Ability to work independently while also being a strong team player.
- Basic English communication skills; additional languages are an asset.
- Flexibility to work weekends and holidays as needed.
What We Offer
We give our people everything they need to succeed, from a competitive salary that rewards all their hard work to a wide range of benefits designed to help them live their best work life.
We welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and provide opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance—always welcoming different backgrounds, experiences, and perspectives.
Pay: From $21.50 per hour
Work Location: In person
